8, i, k,, and + keys not working

Perhaps it is my stupidity, but I am unable to find the solution this problem (which I share with you). Are you able to point me in the right direction as to what the fix is?

If you are getting the Keys 8 i k not working on the CPx series PCs I would be calling Dell for Technical support as it will probably require a MBD repalcement not a KBD replacement.

I'm experiencing the same problem. Dell's tech support said a I could expect to spend around $239 to fix the problem. Here's a snipped of the message:

"... and we can arrange the service for you, and provide you with
detailed
instructions for shipping. The typical cost of repair is $239
(plus $699
if the LCD or motherboard needs to be replaced). Please note
that the
diagnostic fee will take effect even if you opt to not have the
system
repaired when the repair center contacts you with the repair
cost
estimate."

My problem is sporadic. Guess I'll have to go into that machine to check the cable. Anyone know where I can find instructions this repair?

Thanks

madaxle wrote:
- If you are getting the Keys 8 i k not working on the
- CPx series PCs I would be calling Dell for Technical
- support as it will probably require a MBD
- repalcement not a KBD replacement.
-
-

Ok, I've had the same problem on 7 of my 20 Latitude C610's... It will either be the keys mentioned or 2WSX or 3EDC... it's not a windows issue or driver issue because I get the same thing in DOS 6.22....

I've updated to A04 Bios and still get the same thing. Tech's had to come out and replace keyboard... but 1 machine has produced the same error 1 week after getting the same keyboard.

If you guys find a fix... POST IT!!!

I also am experiencing these problems. Although the "8,i,etc" keys haven't failed me for a month, the back&up arrows, home, page up, page down keys are sporadic. I bought my laptop at an auction cheep, but before I did I took down the Service Tag number the day of inspection, and looked it up when I got home. The Dell support site told me the laptop has a warranty lasting until december of this year. I recently investigated getting my motherboard replaced, and to my surprise the laptop has no warranty due to the fact that the previous owner (a failed dot-com) didn't finish paying there bill to Dell.
Unfortunately for me this was not reflected on the dell site (maybe a feature to add? *hint, hint*). So to get back on topic, if this problem is occuring with almost all cpx laptops (and an inside connection with dell tells me it is), isn't dell legally liable to issue a recall or fix the design flaw and provide fixed motherboards?

I found a low tech (possilby dangerous) fix for my problem. I turn the machine over and tap it firmly on the bottom. Result: keys work.

Try at your own risk.
caelum19 wrote:
- I also am experiencing these problems. Although the
- "8,i,etc" keys haven't failed me for a month, the
- back&up arrows, home, page up, page down keys are
- sporadic. I bought my laptop at an auction cheep,
- but before I did I took down the Service Tag number
- the day of inspection, and looked it up when I got
- home. The Dell support site told me the laptop has
- a warranty lasting until december of this year. I
- recently investigated getting my motherboard
- replaced, and to my surprise the laptop has no
- warranty due to the fact that the previous owner (a
- failed dot-com) didn't finish paying there bill to
- Dell.
- Unfortunately for me this was not reflected on the
- dell site (maybe a feature to add? *hint, hint*).
- So to get back on topic, if this problem is occuring
- with almost all cpx laptops (and an inside
- connection with dell tells me it is), isn't dell
- legally liable to issue a recall or fix the design
- flaw and provide fixed motherboards?
-
-

I am a system admin and support tech for a major automotive supplier and we have a ton of the cpx's that have this issue occassoinally.  Everytime we call (because we keep them warrentied) they already know what the issue is and end up just sending someone out who replaces the motherboard and the issue is resolved.  Now I haven't noticed if it happens again to the same notebook down the line. So far I would say no according to our trouble ticket requests.  So I would say Dell should be helping those who have this issue since they know its something that is happeneing and to the same model.  Thank goodness we have warrenties but if we didn't or I was a home user of this model I would complain.  It may be that they just figure those are older models and its just easier if you decide to get it fixed because its out of warrenty to make you think you should just buy a newer one. Who knows.  I have no complaints about Dells service and I really do like their PCs but with this model I really think something should be done by them. 

Have a nice day,

M