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March 20th, 2008 19:00

Audio Crackle/Stutter, Sigmatel, iTunes, Alps Electric Touchpad, Vista Ultimate, Vostro 1400

Hi, I recently posted in another thread, but decided to create a new thread with all the new information I have discovered.

 

First, these are all the driver versions i have for the various hardware that I have read might be causing the audio crackle:

 

Sigmatel stac 92xx c-major hd : 6.10.0.5609 released 9.7.207

Dell Wireless 1505 Draft 802.11n WLAN Mini-Card: 4.170.25.17 released 10.12.2007

Touchpad: 7.1.102.7 released 8.24.2007

 

The problem:

My audio crackles or stutters what seems to be randomly and at times when I am doing nothing on the computer, when I just have music playing.  This system is new on system exchange. I previously had audio problems with an E1405 with the same sound and wireless cards, but XP Media Center Edition. The audio problems on that system were actually somewhat different in form, that is, they happened predictably in intervals.

 

The audio seems to primarily crackle with iTunes, but it might just be that I use iTunes primarily and thus haven't observed it with other players.  I am however sure I have heard it with Windows Media Player, but i haven't really heard it with Dell Media Center, although I have only tried the Dell Media Center a couple of times.

 

A cool thing about iTunes is that it allows users to see and play music from others with iTunes on the same network.  My roommate has played music on her computer from my computer and there is no crackle, meaning there is nothing wrong with any of my music files. 

 

When I navigate through windows using the touchpad, I get an occasional audio crackle, and peculiarly enough, when I start the itunes program the speakers crackle subtly in sort of a pulsating fashion.  I can also get the crackle to happen when I maximize iTunes from its minimized place on the start bar and when I drag the cursor across the opened iTunes program.  When, however, i play music, I can no longer get the crackle to happen on command with iTunes, that is, maximizing and dragging the cursor across the program no longer produce a crackle.

 

These are the things I have done to try to eliminate this crackle/stutter:

 

 

1) Got an entirely new system (with refurbished parts, of course... go environmentalist-ically validated capitalism!)

2) I read that the Dell Draft N mini-card causes interference with the audio, so I disabled it, uninstalled the drivers, installed an older driver for the wireless card, and removed the card from the computer completely-TWICE--all to no avail.

3) I checked the "disable enhancements" box in the sigmatel controls

4) I have the most up-to-date drivers

5) Reinstalled the driver for the audio several times, deleting previous installs before reinstallation

6) Let windows vista install its high def audio drivers, which didn't work at all

7) I have the most up-to-date BIOS version

8) I have service pack 1 now--no effect on the audio

9) I have disabled the "a" band on my network card.  i am reluctant to say that the crackling seems to have lessened ever so slightly, but the crackle is still very clearly there.
10) Disabled the windows "beep" in the device manager

11)Just in case anyone thinks this is the problem: iTunes audio enhancements are inactive

 

In a search unrelated to my audio issues, I randomly stumbled upon an article discussing the Vista service pack and it stated that Sigmatel drivers have caused problems with Vista.  I am wondering, barring any actual solutions to this problem without having to buy new hardware, if anyone thinks that buying an Express Slot audio card will fix the audio.  If so, can anyone recommend one?

 

Thanks for you help!

Jeff

 

Message Edited by vostrojeff on 03-20-2008 09:50 PM

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13.6K Posts

March 21st, 2008 01:00

Jeff,

 

You will not be able to fit a pcmcia card into your slot; it is sized for express cards which are smaller.

 

X-Fi Extreme express card

 

It is impossible to say for sure without knowing the cause of the noise, but I believe this will eliminate the noise because it is entirely separate from the Sigmatel system.

 

Jim 

 

 

22 Posts

March 25th, 2008 04:00

Before you buy anything i did a reformat on my PC to fix an unrelated issues and im currently getting audio crackle/pops using both OnBoard SIgmatel and my X-Fi ExpressCard. This is a new issues that ive never experinced before so im currently troubleshooting it from different angles.

22 Posts

March 25th, 2008 11:00

Well i dont know if this will help you but after reinstalling windows again i was able to narrow down my issue to the Wireless drivers i was using. I switched back to a known good from the new ones i had download and sound seems ok on my oboard and X-Fi.

2 Intern

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1.1K Posts

March 25th, 2008 11:00

KQMaverick:

Thanks for this information.

Could you post *which* wireless drive you now have installed for your card?

22 Posts

March 25th, 2008 14:00

My solution probally wont work for most because i swapped out the Dell Wireless 1500 my laptop came with for another 802.11n card due to the formers poor 802.11n abilities.

2 Posts

June 9th, 2010 14:00

Strange thing that I found and solved the problem was looks like if one speaker blows, it makes the other over power and thus crack. If you run the speaker test, make sure there is sound from both channels. If not turn down the balance on the broken speaker and it will take the crackling away. Not a perfect fix, I know but at the very least a work around till you replace the speaker.

Hope it helps

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