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Last reply by 04-20-2013 Solved
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Audio problem plaguing dell laptops.. Dell, Please come up with some solution, FAST...

Hi,

I am again posting about the same problem here which many people have reported under various threads. Some call it sound cracking, some call it weird sound, some call it strange sound and some just mention as sound lag and freezing of the system. These all problems are the same. The symptoms are strange KRRRR sound that comes intermittently while playing music or videos. I have done many things to solve this problem and people around the world are contributing solutions here on this forum but they all would agree that the real solution is still elusive. I have got my HDD, mother board changed by dell guys after they asked me to re-install OS, format HDD and what not. The problem persists. I am starting this thread so that somebody sees this and takes it seriously. Even at the dell service center i have received no respite to this problem. HELP US...

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2 Bronze
2 Bronze
3619

PROBLEM SOLVED !!!!!!!

Thanks to  who posted this solution in another thread, I have been listening to audio on my Inspiron 1545 for over an hour without a single stutter! The problem is a faulty or outdated Intel Rapid Storage Technology driver. To solve the problem you must get the updated driver directly from the Intel site. Both the Dell Support Center and Windows Update are currently supplying outdated versions. Here is the direct link to the driver, please make sure that it is compatible with your operating system.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=20624&ProductFamily=Chips...

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Replies (14)
10 Diamond
3619

I disagree that its Dell Laptops that exclusively have the "issue".  The Issue is Digital vs Analog audio decoding.

Strange sounds come from bandwidth problems and audio codecs that use the cpu to process the data.

The ALC889 from realtek meets WLP3.10 and WLP audio requirements but has issues when data is not fed fast enough there is hissing and popping and other strange sounds.

1.    Run the built-in audio playback troubleshooter.

2.    Set the internal Audio Controller as the default audio device.

3.    Disconnect any USB audio devices and use the internal HD Audio device only to check the issue.

4.    Disable the hardware-acceleration and the specially effects for your HD Audio Controller and Test the issue in Clean Boot.

 

 


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7 Plutonium
3619

I disagree that its Dell Laptops that exclusively have the "issue".

I don't see where jamy said that it is an exclusive Dell issue.

There are a number of active threads that have been reporting these problems in the current lineup of XPS laptops. Many folks have reported their attempts at reducing the problems, but so far no one has permanently eliminated it and so far Dell has not come up with a solution. This is really bothersome because the last time I saw anything like this was with the Studio models. Despite many promises to fix the problem Dell was never able to resolve the audio noises with most of those models and many of them wound up on ebay. I hope that the same scenario is not developing again. I am advising folks that if they receive one of these laptops with the audio problems that they cannot live with, to return it until Dell resolves these issues, for the simple reason that Dell might never be able to fix these problems as in the case of the Studio models.

Here are some of the threads and there are probably others.

Annoyoing cracks and noises when listening Audio XPS L501X  This thread started in January so the problems have been known at least since then.

Audio/Video stutter xps15

l502x audio stutters  A very long thread that started in March. DELL-Terry B is a participant in it.

XPS 15Z Audio issue  A long one started in June and Terry B participates in it too.

Weird sound issue XPS 17(L702x)

There sparking sound(cracking sound) from both speakers and head set while playing audio

Jim Coates -- 18 years on the Dell Laptop Audio boards -- since 2/6/04 

2 Bronze
2 Bronze
3620

PROBLEM SOLVED !!!!!!!

Thanks to  who posted this solution in another thread, I have been listening to audio on my Inspiron 1545 for over an hour without a single stutter! The problem is a faulty or outdated Intel Rapid Storage Technology driver. To solve the problem you must get the updated driver directly from the Intel site. Both the Dell Support Center and Windows Update are currently supplying outdated versions. Here is the direct link to the driver, please make sure that it is compatible with your operating system.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=20624&ProductFamily=Chips...

2 Bronze
2 Bronze
3619

The solution posted by Rick Slide above worked very well for me after checking before and after results using dpclat.exe

2 Bronze
2 Bronze
3633

This work perfectly for me.   Thanks for the post.

Peter

2 Bronze
2 Bronze
3633

thanks very much - worked brilliantly for me too

2 Bronze
2 Bronze
3633

This didn't work for me. I have an XPS 15" L502X. :(

2 Bronze
2 Bronze
3633

Your solution seems to have worked.  lived with issue for several weeks dreading to contact dell solution station.  nothing personal, but tonight's chat/phone session went like all my others did: 1 hr and 30 minutes; no solution; suggestion to reinstall OS and offer to buy $239 "best of the best" warranty/support contract.  this inspiron laptop is 18 months old and i have sunk more money into it than i planned on or wanted to.  most on support/warranty agreements.  gotta say, the technicians are very cordial and they do try... my next computer is an APPLE for sure.  thanks again.  I genuinely appreciate your post.

2 Bronze
2 Bronze
3633

Yeah, no dice with Dell; last week, a customer service rep solved my problem by uninstalling/reinstalling my sound drivers, only for the sound glitching to come back 3 days later.  Luckily, I am still within the returnable range of time for my laptop, so I'm sending it in for a full refund.

I was ready to go back to Apple, too, but my desire to game is overpowering!  I just bought a Sager as a replacement.  Fingers crossed it won't give me hell like this Dell did.

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