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nbksure

7 Posts

2798

July 29th, 2016 23:00

BATTERY HEALTH UNABLE TO RETRIEVED

HI ,

MY LAPTOP IS DELL 15 3521 MODEL. HAVING PROBLEM .IF I PRESS ON BUTTON ITS NOT STARTED

WHEN I CONNECTED AC ADAPTER AND PRESS ON BUTTON ITS STARTED AND DISPLAYS MESSAGE LIKE U R BATTERY HEALTH UNABLE TO RETRIEVE PLS PRESS F1 TO CONTINUE AND F2 TO SET BIOS LIKE THIS MESSAGE DISPLAYS.IF U REMOVE ADAPTER IMMEDIATELY LAPTOP OFFS.MEANS THAT IT WORKS ONLY ADAPTER.I CONTACT DELL CARE THEY GIVE SOME SUGGESTIONS LIKE

1.PRESS F9 DEFULAT SETTINGS AND RUN DIOGNASTICS

2.REMOVE BATTERY AND PRESS ON BUTTON FOR 30SECONDS AND THEN RUN BIOS TEST

LIKE THAT MANY THINS I FOLLOWED BUT PROBLEM NOT CURED .ITS RUN WITH THE HELP OF ADAPTER ONLY.ITS NOT USING BATTERY .FINALLY DIOGNASTIC REPORT SHOWS

ERROR CODE AND VALIDATION CODE

 

AFTER COMPLETE DIOGNASTIC SCREEN SHOWS

FINALLY PLEASE TELL ME THAT BATTERY PROBLEM OR ITS ANY HARDWARE PROBLEM.ONE LAST THING I FORGOT TO EXPLAIN WHEN IAM USING ADAPTER CHRGING INDICATOR BLINKING RED AND WHITE.PLS GIVE ME THE SOLUTION ITS HARDWARE R BATTERY PROBLEM I DONT KNOW GUIDE ME.

THE ABOVE ERROR CODE SHOWS IN DELL SITE

PSA NA

ePSA 2000-8016

Diagnostics - Battery - unable to retrieve battery health

Make sure that the battery is properly seated and rerun the diagnostics.
  • Reseat the Battery
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool

    <ADMIN NOTE: Broken link has been removed from this post by Dell>. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
 
 FINALLY PLEASE HELP ME ANY ONE
   MAY I WANT TO KNOW THE
       PROBLEM WITH BATTERY OR  HARDWARE.
 
 
 
 
 

 

 

 

 

1 person also has this problem

nbksure

7 Posts

July 30th, 2016 10:00

Hi marry

Thanks for u r reply.but i want solution.problem with battery or hardware i want to confirm for buying new battery.

Mary G

4 Operator

 • 

20.1K Posts

July 30th, 2016 10:00

Since it works with just the adapter, replace the battery. Or use it without the battery as a desktop replacement until you can buy a new computer. Batteries wear out.

Please don't use all caps. It is considered shouting.

ejn63

9 Legend

 • 

87.5K Posts

July 30th, 2016 11:00

All we can tell you is that it's most likely a battery problem - without changing parts, no one can tell you for certain.  You can try a shop for its opinion but are likely to find the diagnosis charge will be upward of what a battery replacement will cost.

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