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BSOD when gaming on AC power
Hey guys,
I recently bought an XPS 15 9560.
There seems to be an issue and I can't figure out whats the root cause.
So everytime I game on battery, the game runs flawlessly and nothing happens. But when I plug the laptop into AC power, I get a BSOD within 5 mins and the computer restarts on its own. So far the BSOD has shown multiple causes ( RESOURCE_NOT_OWNED , BAD_POOL_HEADER , dxgmms2.sys error , POOL_CORRUPTION_IN_FILE_AREA )
I have updated all my drivers but still the problem persists.
Please let me know of a solution.
Thanks in advanc
Mary G
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July 22nd, 2017 12:00
Make sure all drivers you updated came from Dell Support and not from Intel or other manufacturers. Dell drivers are customized for your exact hardware. Reinstall the original drivers. It was unnecessary to update drivers on a brand new laptop. Laptop drivers are rarely if ever updated and when they are the drivers have to come from Dell.