Blue screen and shutting down

Hello Shalaw,

I would request you to help me with few details to assist you further.
-- Do you get any stop error code? If yes, please help me with that. 
-- Please check if you are able to boot from Safe Mode with Networking.
From the Advance Boot Options select Safe Mode with Networking and check if the computer is booting to windows. If it does, check if you get the blue screen. 

-- Run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. 
Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. If the test passes on all the hardware components, follow the next step.

-- Update the BIOS to the latest version. 
**NOTE: Few things to ensure before updating the Bios is, the Ac Adapter should be plugged in and the battery should have minimum of 15% charge. No other external peripherals should be connected to the computer. Please ensure that the Bios update should not be interrupted else it would damage the motherboard. 

Please write back with results, would be glad to assist you further. 

Dear Alan D,

Many thanks for your answer, I'll update the BIOS and PSA diagnostics. Just for your information, everytime after I log in my computer after a blue screen, this error message appears,

Problem signature:

 Problem Event Name: BlueScreen

 OS Version: 6.1.7601.2.1.0.768.3

 Locale ID: 2049

Additional information about the problem:

 BCCode: 1000007e

 BCP1: FFFFFFFFC0000005

 BCP2: FFFFF88004A406C3

 BCP3: FFFFF880037398E8

 BCP4: FFFFF88003739140

 OS Version: 6_1_7601

 Service Pack: 1_0

 Product: 768_1

I'll let you know about further progresses,

Thanks,

I also run the ePSA test and the message was there is no error in the system. It asked me for memory tests which may take 30 minutes but I refused. I tried to update the bios, the only plugged in things were my charger and my internet USB, still the installation stopped, I will try to update the BIOS later anyway... Thanks.

*sigh*

Sure, pass the buck and blame it on Microsoft Windows again so you don't have to deal with the problem.

*sigh*

I'm sure the problem is NOT a "corrupt Windows" with his BRAND NEW COMPUTER 

He said it was txihci.sys causing the bluescreen -- and this it the Texas Instruments USB 3.0 hub/drivers

It could be bad Dell drivers (*GASP!* oh my, imagine that!); or it could be related to one of the devices (and/or its drivers) that you are plugging in to the USB 3.0 ports.

Blue-screens caused by trying to use the new USB 3.0 on new Dell laptops is a widely pervasive common issue in the world (need be more redundant or add emphasis to that statement?).

One suggestion I have seen is to set the Windows power settings to "High Performance" and turn off the "USB selective suspend" setting.

Other suggestions are to make sure the device and drivers you are plugging in to USB 3.0 are up-to-date and fully compatible; and, of course, updating the DELL DRIVERS is a good idea (TI USB 3.0).  I'm surprised Dell-Allan D suggested updating BIOS but not the TI drivers.  And as always, the first canned-answer response is always awesome.

Good luck with your bug hunt, Shalaw!

Dears,

Many thanks for your comments, actually my problems (both of them) were solved when I installed a new version of windows. Although the laptop was firstly had Windows 7, I installed 8 and it works great. No longer blue screen or windows-not-shutting down. In fact it seems the new windows is working better in terms of security since I haven't had any virus since the day I installed.

Thanks again to you both.

Hello Shalaw,

I am glad that the issue is resolved. I appreciate all your efforts in fixing the problem.

Kindly post me if you need any further help.