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Bluetooth not working for Inspiron 15 3521
Bluetooth not working on my new Inspiron 15 3521. System config - Windows 7 64bit.
I have updated driver from Dell support but still having same proble. It goes in searching mode and nothing further. Unable to detect the laptop from bluetooth device (phone). Can anyone help?
kinjal157
4 Posts
0
August 9th, 2013 12:00
Same problem for me. Bluetooth not working for me. I tried all things but not connect to any devices.
DELL-Amogh G
1.5K Posts
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August 9th, 2013 13:00
Hi kinjal157,
Please share the system model and the operating system installed. Also paste a screenshot of ‘Device Manager’ with ‘Network Adapters’ expanded Please paste a screenshot of ‘Device Manager’ with ‘Network Adapters’ expended. You may follow the steps below:
Keep me posted with the information. I will be glad to assist you.
kinjal157
4 Posts
0
August 10th, 2013 23:00
Hi Amogh G,
I have dell inspiron 15 3521 with windows7 64 bit. I am attached my device manager screen shot with this post.
From,
Kinjal Patel
Robin3
807 Posts
0
August 11th, 2013 04:00
@Kinjal157
Install the drivers below
www.dell.com/.../inspiron-15-3521
If the Generic Bluetooth Adapter doesn't update to the correct name (Dell Wireless 1703 Bluetooth) then you'll need to do it manually.
Extract the drivers to a separate folder. Right click on the generic bluetooth adapter entry and choose Update Driver. Point system to driver folder and install.
erollinson
8 Posts
0
August 11th, 2013 12:00
I am not able to extract the file. Please let me know where the file is located. Thk you.
Robin3
807 Posts
0
August 11th, 2013 12:00
@Kinjal
Extract the drivers using this program
http://www.7-zip.org/
kinjal157
4 Posts
0
August 11th, 2013 21:00
@paul
I tried the method you told but not worked for me. Tell me another solution if available. If I go to care solution they can solve my problem or not?. Please reply me.
From
Kinjal157
Robin3
807 Posts
0
August 12th, 2013 04:00
@ Kinjal
Did you try the second method? Extract the drivers (7-Zip or WinZip) to a separate folder and update the drivers manually via Device Manager.
DELL-Amogh G
1.5K Posts
0
August 12th, 2013 18:00
Hi Kinjal Patel,
You may completely uninstall and reinstall ‘Dell Wireless 1703 card’. Please follow the steps below:
You may install the driver from the link: http://dell.to/13w3Osr.
Hope this helps. please feel free to reply for any further assistance.
erollinson
8 Posts
0
August 12th, 2013 19:00
I am receiving an error that states incorrect operating system.
erollinson
8 Posts
0
August 13th, 2013 05:00
I am using a Windows 7, Inspirion, 32 bit laptop.
Robin3
807 Posts
0
August 13th, 2013 05:00
@ erollinson
The instructions above are for Kinjal who is using Windows 7 64bit (Inspiron 15 3521).
Please provide details of your OS and laptop model.
Robin3
807 Posts
0
August 13th, 2013 05:00
I recommend you start a new post otherwise you're just going to create confusion. Please start your own post with details of your problem and include the exact model of your laptop and OS.
kinjal157
4 Posts
0
August 14th, 2013 03:00
@erollison
I am using dell ispiron 15 (3521) with windows 7 64 bit.
Why i did not connect to the bluetooth device.
Is there problem in hardware or software?
erollinson
8 Posts
0
August 14th, 2013 13:00
I am not sure of your problem. The last attempt I made to download the driver would not install until I uninstalled previous versions of the Bluetooth driver. Hope this helps.