Broken Hinge for Latitude e5420

Hi SayanMu,

Welcome to the Community,

Please post a picture showing the damaged/broken hinge.

Also private message me your system Service tag number.To private message click on my user name and click start conversation.

I will check your system details and get back to you with possible repair option.

Thank You

The images of the broken hinge is provided above. The service tag number is Service tag removed per privacy policy>

Hi SayanMu,

Please private message me your system Service tag number.To private message click on my user name and click start conversation.

Service Tag posted here gets removed as per Privacy Policy.

FYI....I have private messaged you the service tag number.

Hi,

I do not buy your argument that it was accidental damage. I said that I just opened the laptop and the hinge gave way. How can you say that it is accidental?

Moreover from today I am finding that the other hinge is also producing some sound. If the other hinge also breaks, will you also say that it is also accidental?

What I get  is that a part is not covered if it wears down due accidental breakage and I reiterate that it was not accidental. Do you mean to say that opening the laptop is an accidental phenomenon?

More over the warranty card is not provided with the laptops and we do not know the terms and conditions of the same. We only come to know about it if we face some problems! Can you please forward the terms and conditions of the warranty ? And please provide details how you are concluding that it was accidental damage?

Hi  Sayan,

Below was my reply to you via Private Message:

I've checked your system details and type of warranty attached to your system.Unfortunately the existing  warranty on your system does not cover the kind of damage as shown on the picture you posted.As informed by phone support you will need to have Complete Cover warranty as this damage is considered as accidental damage.

I've also checked further and I can confirm there is no known issue with the hinge on this system model.I find that a quote has been sent to you for the replacement part.If you wish to get your system repaired please reply to that quote and accordingly repair will be arranged.

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I am sorry if you found any argument on my above reply.I understand you have mentioned you were just trying to open your laptop when the hinge broke(physical damage),that's why be consider this to be an accidental damage and not intentional damage.However the Basic hardware warranty(which your system is covered with) does not cover physical damage.

For Terms and Condition of  Basic Hardware Service click on this link

Now since one hinge is broken due to alignment problem the other hinge will not function normally.If you continue to use the system with one broken hinge the other hinge will soon give way.

If you want to know more on the Complete Cover warranty refer to this link .

Thank You

Hi,

Previously you did not accept that it was a product defect. The Laptop that I bought was part of a bulk deal that Dell offered to XLRI students. Now most of the laptops that have been bought in the same deal has had the same problem, i.e the hinges have been broken. Hence a conclusion can be easily reached that the batch which was delivered to the XLRI students was faulty. It pains me so much to see that such an esteemed and revered company like Dell has  resorted to such unfair and unethical practice. I would strongly like to lodge my complaint against such actions which pertains to nothing but cheating the customers. The customers are left at the whims and fancies of the company after a purchase. 

I would once again like to reiterate my claim that my laptop hinge be replaced. I sincerely hope that this does not fall into deaf ears and some action is taken.

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