Hi,

 

   I have recently purchased my new DELL VOSTRO (Windows 7 32bit) laptop. Its still under warrenty.

 

  Yesterday When I inserted a CD/DVD inside the DVD ROM , I noticed that it did not run the DVD. Also the DVD ROM does not display in MY COMPUTER. Even it is not visible in the Device Manager.

  Following are the additional points:

  1) I am able to view the DVD ROM in the BIOS when I run my laptop with F2 key.

  2) I have looked into the registry but vould not find any UpperFilter/Lower FIlter registry keys.

  3) I have also updated the BIOS with latest version.

 

  When I insert a DVD , I can see that that DVD light glows but the DVD is not recognised. I had installed DEAMON Tools on my laptop , would that cause any issue. because I have the same software installed on my other two machines and they are display DVD Roms.

 

 Please assist....

 

Zeeshan JAn