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xtiiina
1 Copper

Ctrl key acting as though it's stuck being pressed? New xps 17

I just got my new XPS 17 2 days ago, it was bought brand new off the Dell website.

Randomly it will act as though I'm holding down the ctrl key, when I haven't pressed it at all, and usually tapping both ctrl keys a few times gets it to stop.

Why is my laptop doing this? Is there anything I can do to solve it? I really don't want to have to send it back already, I was so excited to get it Smiley Sad

Sticky keys is NOT on, by the way.

Any help is much appreciated. Smiley Happy

5 Replies
david.1000
1 Copper

Re: Ctrl key acting as though it's stuck being pressed? New xps 17

Just got a brand new Inspiron 14R and having the same problem.  SO FRUSTRATING, and can't figure out what's causing it (I also ensure the sticky keys option is off).  Just got off an hour conversation with Dell support with no solution.  Any help apprecaited.

0 Kudos
shutupandshave
1 Copper

Re: Ctrl key acting as though it's stuck being pressed? New xps 17

Having this issue too, 702x

0 Kudos
MAllan04
1 Copper

Re: Ctrl key acting as though it's stuck being pressed? New xps 17

I also have a new(er) XPS 17 and have the same issue with the ctrl key.

0 Kudos
MicroTest
4 Tellurium

Re: Ctrl key acting as though it's stuck being pressed? New xps 17

just found this thread:

en.community.dell.com/.../19515084.aspx

0 Kudos
richiezubiri
1 Copper

RE: Ctrl key acting as though it's stuck being pressed? New xps 17

same problem on my xps 15

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