DELL Inspiron Windows screen black after DELL logo

Hello,

I have a problem with my new laptop and it happens only sometimes. It is around 1 month old and it had this problem from the beginning . The laptop is a DELL INSPIRON 3552

1. DELL LOGO appears

2. Screen backlight is ok

3. Windows won't start ( window's logo doesn't appear ) and if i plug an external mouse the cursor is on the black screen.

If I shut down the laptop from the power button and the start it again it works. It's very random. Once I had to restart the laptop for 3 times before the windows started.

Any ideas ?