I tell you what, I have an XPS m1330 which I would expect to have good customer support given how much I paid for the laptop, but Dell must have the absolute worst customer support in the electronics world. Even getting someone in the good ole US of A is impossible since it seems they offshore all support. These guys hang up on you, act like robots which doesn't enable them to actually process a situation without looking at their checklist and they could care less if they are providing an adequate level of support or not. All they do is tell you to do things an idiot could figure out (reboot your pc, run defrag, etc etc) and then open up a ticket that just sits there. Even when you ask to talk to the 'supervisor', its just some guy that speaks better english but acts exactly the same.

Now I know why Dell's stock price has tanked and it will continue to do so until they figure out a way to get back in touch with the customer. I can absolutely guarantee I will not ever buy a Dell again. Something tells me I'm not the only one in this boat.

Sincerely,

Fed Up Customer