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June 17th, 2008 11:00
Dell India Customer Service-XPS M1530
Hello Guys,
Dell India customer service is really too bad.
If you are really have patience when problem occurs then go for Dell;
Otherwise buying laptop from India is not at all Good idea.
I am facing too many problem with Dell India customer service.
I have purchased XPS M1530,5 months back.At the time product delivery they did too much delay.I had contact to customer care.no one care.Now also,I am facing monitor problem;I have sent so many mails/calls.But no use.
Please take care and enquire about Dell India before buying.
Thanks
Kalee
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TrueHorror
15 Posts
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June 17th, 2008 15:00
In Holland it isn’t any better. Same bad support, no reactions on emails/calls simply no support (unless you asked dozens of times for it).
The forum is also an indication that there is a lack of support. Of course most people directly say “only people with complains post on these forums” and I agree with that, but the lack of response from the liaison department is an indication that the support in general can be improved.
If a company setups a forum like this, complains can be expected, and the fact that Dell not response at these individual customer complains is an real life indication for their level of support provided.
So I agree with you Dell support is bad and should be improved.
sagrav84
48 Posts
0
June 17th, 2008 20:00
Everyone knows that India support is bad no matter what... they are paid just to pick up the phone... they don't even know how to speak proper English, and when getting transfered you finished right where you started after 5 transfers... there is only a way out with consumer... tech support, which can be handled in phillipines and USA I think. So consumer is going ot be bad unless they take it out of there... Com'on!!! those guys make like 5 bucks a day!!! That is why dell likes them... to keep the big bucks...