Dell Inspiron 15 3531 CPU usage 100%

Hi suliman258,

I’d suggest that you follow the steps mentioned below and check for issue resolution.

1. Switch off the computer.
2. Disconnect the AC adapter from the system.
3. Remove the battery from the computer.
4. Press and hold down the power button for 15 seconds.
5. Then connect back all the peripherals and check for issue resolution.

Also, I’d suggest you to disconnect the battery from the system and use it with only AC adapter.

In addition, I would suggest you to update the BIOS and Video card driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and Video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

Thanks
I am follow the steps but not solved
but when use power plan in windows 8.1 I see more differnet :
when chosen dell power plan cpu usage 100%
when chosen save power plan  cpu usage 100%

and

when chosen Balanced power plan or High performance cpu usage 22% no cpu usage 100$

why this problem ?

sorry for wrong english translate

Hi suliman258,

I would suggest you to uninstall and reinstall the video card driver on the system. Please follow the steps mentioned below to uninstall the video card in safe mode.

1. Click on Start button.
2. In the search box type devmgmt.msc and then press enter.
3. Right Click on on the graphics card device under Display adapters.
4. Now select properties.
5. In the properties window, under Driver tab, click on Uninstall button.
6. Check “Delete the driver software for this device.”
7. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the video card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

tried all of these and still have the same issue as above. now what can i do to resolve this issues.