Unsolved
This post is more than 5 years old
5 Posts
0
1613
Dell Inspiron 15 5559 keyboard issue
The combination of keys Alt + PrtScr in not working to capture actived window screen in Windows 10.
I have tried Fn + Alt + PrtScr/ Alt + S…; Reset bios default; Update bios; Install Windows 8.1 and Windows 10 again. But still get that issue
The PrtScr capture whole sreen is ok.
I have tried new Dell 5559 but still get the same problem.
DELL-Rishi
2K Posts
0
June 19th, 2016 13:00
Hi NGHIA HUYNH,
Please check if the fn key is working - Are you able to use the fn with other combinations on the keyboard?
Disable desktop composition and check if it works - http://bit.ly/1UIz9lp
Could you advise what is the procedure you followed in reinstalling the OS? What media are you using?
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Keep us updated.