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Dell Inspiron 15 5559 keyboard issue

The combination of keys Alt + PrtScr in not working to capture actived window screen in Windows 10.

I have tried Fn + Alt + PrtScr/ Alt + S…; Reset bios default; Update bios; Install Windows 8.1 and Windows 10 again. But still get that issue

The PrtScr capture whole sreen is ok.

I have tried new Dell 5559 but still get the same problem.

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RE: Dell Inspiron 15 5559 keyboard issue


Please check if the fn key is working - Are you able to use the fn with other combinations on the keyboard?

Disable desktop composition and check if it works - http://bit.ly/1UIz9lp

Could you advise what is the procedure you followed in reinstalling the OS? What media are you using?

Write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Keep us updated.

Thanks and Regards,
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