Dell Inspiron 15R Audio Issue

Hi JonVVCook,

It seems that the audio drivers are corrupted, I‘d suggest you to reinstall the audio drivers to check for issue resolution. Please enter your service tag # on the link below, select the Operating system, then from 'Audio' section, download the drivers required and install it.

http://dell.to/10J8Kg0

Please let me know if this helps.

Thanks for your help. Downloaded the driver last night and still doing the same. Anything else I can try?

Hi JonVVCook,

Please follow the steps below to run the diagnostics on the Sound card.

1. Open the link http://dell.to/10sFz2m
2. Select ‘Component’ under ‘Choose a Diagnostic Type’.
3. Select ‘Sound Card’ under ‘Make a selection’.
4. Click on ‘Run Diagnostics’ button.
5. Let me know the results.
6. Also, Select ‘Symptom’ under ‘Choose a Diagnostic Type’.
7. Select ‘No Sound’ under ‘Make a selection’.
8. Click on ‘Run Diagnostics’ button.
9. Let me know the results.

Hi JonVVCook,

I would like to know if the sound is working well with external speakers or head phones.

hey guys, u have the same issue with my Dell Inspiron 15R. Both the speakers and headphones are low. My mother who has the same laptop also has the same issue. So after consulting the forums, I went to device manager and deleted the driver software for the speakers all together, then restarted. Now everything is fine. However I think I did an update and the speakers went back to a reduced volume. No I am not setting the max volume to low, its just not playing as loud as it should.