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kutupakhi

3 Posts

19158

September 8th, 2013 06:00

Dell Inspiron 17R SE 7720, couldn't connect to the WI-FI

I bought a Dell Inspiron 17R SE 7720 just yesterday. Operating System is Windows 8 . But couldn't connect to the wifi.

My old laptop Acer with intel centrino, Samsung galaxy tab2, Iphone 4 is working fine with the same network.

Tried several things

1. restart the router

2.switched on/off wireless button

It is detecting the network like netcom wireless ( my one ) and also detecting the neighboring network like Bigpond, Telstra etc. etc.

I choose my network ( netcom wireless) , put the password then it says " it is taking longer than usual to connect to the network"

and then says coudn't connect to the network .

What to do ? any help ?

Thanks in advance :)

DELL-Nikhil D1

4 Operator

 • 

2.6K Posts

September 9th, 2013 12:00

Hi kutupakhi,

I recommend wireless drivers update for the computer.

  1. Visit the following website: http://dell.to/17F08dH
  2. Enter the Service tag of the computer in the box provided and click “Submit”.
  3. In the next page, click drop down arrow to select the Operating System which is installed in the computer.
  4. Under category Network, select the wireless network drivers accordingly and click “Download File” and save the file on desktop.
  5. Run the downloaded file and restart the system.
  6. Try connecting to the wireless network.

Please check the connection and post the results.

kutupakhi

3 Posts

September 11th, 2013 10:00

Hi Nikhil, 

Your Suggestion worked . 

Thanks a lot a lot. 

Kind Regards

Tahmina Zabeen

DELL-Nikhil D1

4 Operator

 • 

2.6K Posts

September 11th, 2013 19:00

Hi Tahmina Zabeen,

Glad that the issue is resolved. I appreciate all your efforts in fixing the problem. Please write back to the forum if you need any further assistance.

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