I contacted the tech support hotline in Germany (three times in the meantime) and they told me that the battery has to be replaced and they promised, to send one.
This is about on month ago and I didn't get any replacement, yet.
I'm about to return the whole machine to Dell to get my money back :-(
I have had a different problem with my Mini 10 a blue screen issue that could not be resolved.
i was accused of all sorts of things in my efforts to have my computer replaced as it was totally unusable and even the technical repair person they sent out was arguing with the telephone tech support. It is i believe beilng replaced still waiting some 2 weeks later to have a brand new computer replaced. Dell customer serviceris disgraceful and if i could get my money back i would. a very sad state of affairs for a multinational company that people trust. i will never recommend them!!
Follwing the proposal of Dell's german tech support I updated the BIOS Version from A00 to A04, just to make sure it's not a bios issue.
I considered it to be quite unlikely, since the machine worked fine for two months and suddenly didn't charge the battery anymore. And so it is: no charging, also with the new BIOS.
Finally I'll call tech service again to have the motherboard repaired today.
Well after a week or so they emailed me and told me that they needed to replace the charger and that it would arrive on Thursday if I provided the details.
Thursday rolled around and they emailed in the afternoon saying actually, they're not going to deliver a charge someone is going to pick it up on Friday to replace the motherboard. That'll be another week.
How they know it's the motherboard without me trying the new charge first I don't know. I barely understand the emails they send me as they are poorly typed.
My dad has promised to buy me a new full-sized laptop for christmas from Dell, I may politely decline and go somwhere better. Am really not impressed with Del''s poor organisation skills.
DouglasAdams
7 Posts
0
October 19th, 2009 02:00
The same happened to my Mini 10.
I contacted the tech support hotline in Germany (three times in the meantime) and they told me that the battery has to be replaced and they promised, to send one.
This is about on month ago and I didn't get any replacement, yet.
I'm about to return the whole machine to Dell to get my money back :-(
-Karsten.
juliepearson
3 Posts
0
October 19th, 2009 03:00
I have had a different problem with my Mini 10 a blue screen issue that could not be resolved.
i was accused of all sorts of things in my efforts to have my computer replaced as it was totally unusable and even the technical repair person they sent out was arguing with the telephone tech support. It is i believe beilng replaced still waiting some 2 weeks later to have a brand new computer replaced. Dell customer serviceris disgraceful and if i could get my money back i would. a very sad state of affairs for a multinational company that people trust. i will never recommend them!!
juliepearson
3 Posts
0
October 19th, 2009 03:00
try contact them by email if have another computer - i at least got a response from them
shame on you dell!!
DouglasAdams
7 Posts
0
October 21st, 2009 21:00
A little update: I received a new battery yesterday, but the problem remains ... :-{
DouglasAdams
7 Posts
0
October 23rd, 2009 02:00
Next step:
Follwing the proposal of Dell's german tech support I updated the BIOS Version from A00 to A04, just to make sure it's not a bios issue.
I considered it to be quite unlikely, since the machine worked fine for two months and suddenly didn't charge the battery anymore. And so it is: no charging, also with the new BIOS.
Finally I'll call tech service again to have the motherboard repaired today.
bubblegum_thai
2 Posts
0
October 23rd, 2009 02:00
Well after a week or so they emailed me and told me that they needed to replace the charger and that it would arrive on Thursday if I provided the details.
Thursday rolled around and they emailed in the afternoon saying actually, they're not going to deliver a charge someone is going to pick it up on Friday to replace the motherboard. That'll be another week.
How they know it's the motherboard without me trying the new charge first I don't know. I barely understand the emails they send me as they are poorly typed.
My dad has promised to buy me a new full-sized laptop for christmas from Dell, I may politely decline and go somwhere better. Am really not impressed with Del''s poor organisation skills.
DouglasAdams
7 Posts
0
November 2nd, 2009 11:00
They made it!
Dell picked up my mini last tuesday and returned it on friday with a new mother board and everything's working fine now (again).
Hoping this will last a little longer :emotion-2: