Raymond2013
1 Copper

Dell Laptop will not finish Dell logon screen

Inspirion17R 5720

When I try to boot up, the dell logon screen comes on for a second along with the progress bar at the bottom of screen, the progress bar does not fill with the color and the dell emblem goes away..... the circle of dots that should spin also does not spin anymore, just a black screen 

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16 Replies
DELL-Vikram M
4 Tellurium

Re: Dell Laptop will not finish Dell logon screen

Hi Raymond2013,

I will recommend you to run the diagnostics on your system to check the hardware functionality:

  • Restart your system and keep tapping 'F12' as soon as the Dell logo appears.
  • Highlight 'Diagnostics' using up/down arrow keys and press enter.

Please let me know if you get any error code/message.

In case the diagnostics pass, try to boot your system in ‘Safe mode with Networking’ from Advanced boot menu and see if it works:

  • Restart the system and keep tapping 'F8' as soon as the Dell logo appears.
  • Highlight 'Safe Mode with Networking' using arrow keys and press enter.

Note: If your system has Windows 8, F8 key will not work to bring up Advanced Boot menu. Try to boot your system for 3 times and it will automatically bring up the Advanced Boot menu.

Keep me posted. Please reply for any further questions.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA

 

Thanks and Regards,
Vikram M
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, please go to 
http://dell.to/YBlak6

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CyberMaxX360
3 Argentium

Re: Dell Laptop will not finish Dell logon screen

Why Dell support isn't on the same page as the rest of the community around here is beyond me, you would think by now that one of their canned answers would be in the form of  "Sorry, we are aware of an issue with the 17R and Other lines of Dell laptops experiencing this and our engineers are working towards a resolution as fast as possible, in the mean time try these steps..." at least be honest and alert the user community that it's probably  "Just not them and it's a Known Issue."

Seriously support should comb thru the forums here and see on a daily basis how many times this issue is being reported..  and forward every instance of it to engineering, this was being reported back in Early January if not before and here we are Mid February and still no fix in sight.

@Raymond2013

If your system has Windows 8, usually when you freeze at the Dell Logo Splash screen a 2nd power off/on will boot to Windows at least this is what a majority of us is seeing.

As to F8 and F12 most of us can't access that either during the splash screen, keys are just ignored and the system usually just boots into the OS.

Again if you are windows 8 - at any place in Windows where you can select the "Shutdown" or "Restart" command from the power options charm or anywhere in the OS that it is available.  If you Hold down a "Shift" key and Select Restart at the same time - the Windows Advanced Boot Manager will start for you.  From there you can access the F2 "Setup" or the F12 "Boot Selection" screens as well as diagnostics and other Advanced Boot options.

Hopefully Dell Engineering will have a fix for this soon enough...

Cheers

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Raymond2013
1 Copper

Re: Dell Laptop will not finish Dell logon screen

I am not getting anywhere, I have ran the  ePSA Pre-boot System Assessment and all is good, when I exit and reboot I get to see the Dell logo for just a sec and then a black screen, there is no activity on the front of the computer where the lights blink, just the light on the far left is on, the color of the lights for the power and the front are white. I am running Win8. I have turned the computer on and off with the power button three times in a row and nothing, same as before, logo for a sec, i see F12 at right bottom, sometimes blue progress bar and sometimes not. The computer is less than 4 months old, may have to ship it back...... don't want to, please help.......

Thanks

0 Kudos
Raymond2013
1 Copper

Re: Dell Laptop will not finish Dell logon screen

I am not getting anywhere, I have ran the  ePSA Pre-boot System Assessment and all is good, when I exit and reboot I get to see the Dell logo for just a sec and then a black screen, there is no activity on the front of the computer where the lights blink, just the light on the far left is on, the color of the lights for the power and the front are white. I am running Win8. I have turned the computer on and off with the power button three times in a row and nothing, same as before, logo for a sec, i see F12 at right bottom, sometimes blue progress bar and sometimes not. The computer is less than 4 months old, may have to ship it back...... don't want to, please help.......

Thanks

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DELL-Terry B
5 Tungsten

Re: Dell Laptop will not finish Dell logon screen

Raymond2013

If your system was ordered with a mSATA drive set up as a cache for the SATA hard drive, then this could be an issue caused by iRST and Windows 8.

Dell-Jesse L  has a good post that should help get you back into Windows.

en.community.dell.com/.../19479550.aspx

Follow the steps below to resolve.

Windows 8 hangs at Dell logo after Shutdown, Restart or Hibernation

* Restart the computer

* Press F2

* Go to Advanced

* Open SATA Operation

* Change it to AHCI from RAID or IRST

* Press F10 to Save changes and Exit the Bios

* Once into Windows, look on the system tray for Intel Rapid Storage Technology. Click it

* At the top click Accelerate

* At the bottom click Disassociate

* Click Select device

* Select your HDD (Disk on port 0)

* Click Enhanced Mode

* Click OK

* Please see the following - Update for Windows 8 for x64-based Systems (KB2756872)

Specialize in Laptops, Mobile Devices
#IWork4Dell

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DELL-Terry B
5 Tungsten

Re: Dell Laptop will not finish Dell logon screen

Please let me know if you are having problems getting into the bios, or if you have problems with the F2 / F8 menus as CyberMaxX360 has mentioned.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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CyberMaxX360
3 Argentium

Re: Dell Laptop will not finish Dell logon screen

Actually I think it's F2 for Bios Setup and F12 for Boot Options on the 17R's, F8 perhaps to start Windows 8 in Safe Mode never actually tried that myself, either way in some instances pressing the F-keys on the splash Dell Logo Screen sometimes doesn't work for me last time that worked was when I was on the A10/A11 Version of the BIOS I can't remember what the Bios Versions was on my shipped unit but since A12 F-Keys are a No-Go,

One Discovery if you can't get into the OS, pull the HD from the system and it will automatically start the BIOS Setup but then again, in this instance I don't know if it will help as I'm not sure if one could change the SATA settings if the HDD is pulled.   Won't hurt to try, if it's a last resort.

I have seen the Dell-Jesse L write-up and for those who do have the mSATA option pre-installed from Dell as a Caching Drive reports back to those threads where it's mentioned as a fix have resolved the issue.

Cheers

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Raymond2013
1 Copper

Re: Dell Laptop will not finish Dell logon screen

I am unable to use f2 or f8, f12 is functioning

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EALLO
1 Copper

Re: Dell Laptop will not finish Dell logon screen

Hi Raymond2013,

Have you been able to solve the problem?

I am facing similar problem and need solution.

Your kind response will be very much appreciated.

Thank you

EALL

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