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Dell Laptop will not finish Dell logon screen
Inspirion17R 5720
When I try to boot up, the dell logon screen comes on for a second along with the progress bar at the bottom of screen, the progress bar does not fill with the color and the dell emblem goes away..... the circle of dots that should spin also does not spin anymore, just a black screen
LSUFAN51
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4 Operator
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January 16th, 2017 07:00
Hi Diamondorm :emotion-2:
Please run Dell F12 Preboot Diagnostics tool to check hardware on computer. Please follow steps below:
1. Turn off computer and disconnect all peripherals - printer, flash drive, external drive, etc....).
2. Power on system, quickly start tapping the F12 key continuously. In boot menu, stroll down to diagnostic and then click on it. After quick tests, click on hard drive and run Thorough Test mode. Report back any error code. Please click on link below:
Running Dell F12 Preboot Diagnostics - YouTube