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June 23rd, 2017 23:00
Dell Precision M6700 fan error 2000-5011
I tried to replace the cpu fan for my Dell precision M6700, with a new fan I bought on Amazon as my old fan is noisy and I noticed that the axis of my old fan seems loose. I have upgrade the Bios to A18 already. I have tried 2 new fans, the first one the fan didn't spin and the machine gave error message "CPU fan malfunction" and the test diagnostic result show cpu fan error code 2000-5011. Then I replace another new one, this time the new fan spin with an irregular pace and the test diagnostic result gave the 2000-5011 error code again!
Once I switch to my old noisy fan, it works just fine. Is there any solution for this? The first time I thought it was the fan that didn't work correctly, but I am doubtful that the second fan is a defected fan again.
Thank you in advance.
DELL-Rishi
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June 24th, 2017 00:00
Hi BEN2014207,
What is the part# of the fan you purchased from Amazon?
You would need this fan - part# 26PND.
If multiple fans of the same part# are failing, then the controller might have failed and the motherboard needs to be replaced.
You could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.