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Dell WebCam errors on Dell XPS L502X Laptop.
Revieving following errors on Dell XPS L502X Laptop..........
Skype Error.
cant start video. try closing other programs that might be using your webcam.
Dell webcam central Error.
close the other video streaming application to start video.
Web cam will not initialize...even when booting I don't see the white light flash (next to camera) during start up anymore.
I have tried reinstalling:
Webcam drivers
Webcam central
Skype
I have tried....
System restore to when Webcam last worked a month ago.
locating any other application that is/might control Webcam
Went to internet Webcam test sites and tried activating Webcam with flash applet..... screen turns dark green then fades to total blackness.
running Web cam in virtual machines on VMWARE linux and MS XP Mode with same results.
Event viewer error report:
Log Name: Application
Source: Application Error
Date: 7/18/2013 6:02:31 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xpslaptop
Description:
Faulting application name: WebcamDell2.exe, version: 1.0.24.0, time stamp: 0x4a41e20f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xbac
Faulting application start time: 0x01ce839d168d313c
Faulting application path: C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
Faulting module path: unknown
Report Id: 2867ab6e-ef91-11e2-8412-4c809328a810
Event Xml:
1000
2
100
0x80000000000000
47775
Application
xpslaptop
WebcamDell2.exe
1.0.24.0
4a41e20f
unknown
0.0.0.0
00000000
c0000005
00000000
bac
01ce839d168d313c
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
unknown
2867ab6e-ef91-11e2-8412-4c809328a810
Log Name: Application
Source: Windows Error Reporting
Date: 7/18/2013 6:12:15 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: xpslaptop
Description:
Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0
Problem signature:
P1: WebcamDell2.exe
P2: 1.0.24.0
P3: WebcamDell2.exe
P4: Dell Webcam Central
P5: Creative Technology Ltd
P6: 200
P7: -1
P8:
P9:
P10:
Attached files:
C:\Users\jack\AppData\Local\Temp\{fc8ce19d-eaae-4eb5-9c93-e649443f30e8}\appcompat.txt
C:\Users\jack\AppData\Local\Temp\Tab6D24.tmp
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 848bd3b4-ef92-11e2-8412-4c809328a810
Report Status: 0
Event Xml:
1001
4
0
0x80000000000000
47778
Application
xpslaptop
0
PCA2
Not available
0
WebcamDell2.exe
1.0.24.0
WebcamDell2.exe
Dell Webcam Central
Creative Technology Ltd
200
-1
C:\Users\jack\AppData\Local\Temp\{fc8ce19d-eaae-4eb5-9c93-e649443f30e8}\appcompat.txt
C:\Users\jack\AppData\Local\Temp\Tab6D24.tmp
0
848bd3b4-ef92-11e2-8412-4c809328a810
0
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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July 18th, 2013 16:00
jgc1,
Try opening Dell Webcam Central and see if you have video.
Also test your webcam at Test Webcam
If they work, then try uninstalling Skype from the control panel, programs and features. Download and older version of Skype
What happens?
Rick
jgc1
22 Posts
0
July 18th, 2013 18:00
As i stated in original post the webcam does not work in the Dell webcam application and gives me an error.
......original post also states what happens when i do a webcam test on Test Webcam.
I uninstalled Skype and reinstalled newest version and the results is the same
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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July 19th, 2013 03:00
jgc1,
You can try going to...
C:\Program Files (x86)\Creative\Software Update\cache
And look for the latest updated version and reinstall Dell Webcam Central.
Did you try installing the Quanta H.264 integrate webcam, v.1.0.1404.1005, A00 drivers?
Rick
jgc1
22 Posts
0
July 19th, 2013 04:00
I have installed the Quanta H.264 integrate webcam, v.1.0.1404.1005, A00 driver.
The webcam central version is 1.40.05.....the Webcam update app is now downloading version 1.40.37 as I type...i will post results after I install.
jgc1
22 Posts
0
July 19th, 2013 04:00
Installed latest version of Dell Webcam Central (1.40.37).....same results...same errors as reported in my original post.
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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July 19th, 2013 16:00
jgc1,
Did you recently install/reinstall the operating system? If yes, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct
Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.
(Windows 8)How to make the webcam work with help from this youtube. You have to open the Camera app first, and then click Settings on the charm bar to see where you can give the app permission to use the webcam.
Try reading...
Troubleshooting the Dell Webcam and Dell Webcam Central Software
You can try this file, also known as Dell Webcam Central.
Create a new unrestricted user account and try the webcam. Did the webcam work?
If yes, log out and log back in to your account and try the webcam. Did the webcam work?
If no, then the webcam became detached from the motherboard, usually near the webcam
Is your computer is under warranty?
Rick
jgc1
22 Posts
0
July 19th, 2013 16:00
I am running windows 7
I have previously completed all the suggestion in your last post .......except creating new account......that too did not work.
jgc1
22 Posts
0
July 19th, 2013 17:00
Windows 7 i am running came preinstalled by dell
Robin3
807 Posts
0
July 19th, 2013 17:00
Rick requested that you install an older version of Skype...however you stated that you re-installed the latest version. Please uninstall Skype and install an older version.
http://www.oldapps.com/skype.php
jgc1
22 Posts
0
July 19th, 2013 18:00
What the hell is this....why are you posting peoples ST and phone numbers???
jgc1
22 Posts
0
July 19th, 2013 18:00
I just uninstalled skype and re installed 9 month old version....no change in any apps....problem persists
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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July 19th, 2013 19:00
jgc1,
Try Skype 6.3.0.105 from Skype
Uninstall skype from programs and features, then restart your computer.
Download CCleaner and install
Click on registry, scan for issues. Tell it to fix the issues. It will ask if you want to backup your registry. Say yes.
After you fix the registry, restart the computer, then install Skype 6.3.0.105
What happens?
Rick
jgc1
22 Posts
0
July 20th, 2013 07:00
Unfortunately...... there is no change...same errors on Webcam, Skype, and Webcam test as before
jgc1
22 Posts
0
July 20th, 2013 07:00
Just ran hardware diag out of recovery partition....NO ERRORS DETECTED IN ALL HARDWARE
Robin3
807 Posts
0
July 20th, 2013 10:00
See this thread (Suggested Answer)
en.community.dell.com/.../20414900.aspx