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8280
December 29th, 2013 19:00
Dell XPS 12 Haswell
My brand new XPS seems to have an issue regarding the fan coming into contact with the case. When you apply pressure the case can actually stop the fan from turning. All of this creates a lot of noise, sounds like a small power drill. I know this can't be normal, the computer is basically unusable due to the noise, and this can't be good for the fan.
Thanks
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DELL-Ravi Ch
9 Technologist
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7.1K Posts
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December 30th, 2013 02:00
Hi nokiapilot
I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
nokiapilot
2 Posts
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December 30th, 2013 06:00
Hi,
Thanks, for the response. I tried this diagnostic but everything came back with no issues. I think it is an actually assembly issue, not that any one component is faulty but just some assembly tolerance is off causing the rubbing.
DELL-Ravi Ch
9 Technologist
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7.1K Posts
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January 2nd, 2014 10:00
Hi nokiapilot
I would suggest you to clean the air vents with a can of compressed air. Also, I would suggest you to update the BIOS for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section and chipset from chipset section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.