Brand new Dell XPS 13 9365 Wont Auto-Rotate - the sales director is not impressed.
The "Allow to Auto-Rotate" button is greyed out.
Does that XPS 13-9365 have the Intel graphics driver Version 188.8.131.5227, A04 installed? Check in the Device Manager.
Try to force the newer retail Intel 615 4678 driver to install. If it does, see if the auto-rotate works.
Hi Chris, also having the same issue as skinnear2017. Have done what you suggested and receive the following message when installing the driver direct from Intel - The driver being installed is not valid for this computer. Please obtain the appropriate driver from the computer manufacturer.
Ok, so the retail Intel driver will not install. This means that you have to use our OEM driver. Still not sure when the auto-rotate broke? Was it working "out of the box"? Did some Windows 10 update happen and then it broke?
Allow Windows updates to run and install any drivers, reboot, retest. If still no go, contact Technical Support. Ask for a new system exchange if you are still inside the first 30 days from the invoice date.