skinnear2017
1 Nickel

Dell XPS 13 9365 Wont Auto-Rotate

Hi All

Brand new Dell XPS 13 9365 Wont Auto-Rotate - the sales director is not impressed.

The "Allow to Auto-Rotate" button is greyed out.

Any suggestions?

Stuart

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8 Replies
Moderator
Moderator

RE: Dell XPS 13 9365 Wont Auto-Rotate

Does that XPS 13-9365 have the Intel graphics driver Version 21.20.16.4627, A04 installed? Check in the Device Manager.

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skinnear2017
1 Nickel

RE: Dell XPS 13 9365 Wont Auto-Rotate

Hi Chris

Yes it does have that version.

Thanks

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Moderator
Moderator

RE: Dell XPS 13 9365 Wont Auto-Rotate

Try to force the newer retail Intel 615 4678 driver to install. If it does, see if the auto-rotate works.

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astipuss
1 Copper

RE: Dell XPS 13 9365 Wont Auto-Rotate

Hi Chris, also having the same issue as skinnear2017.  Have done what you suggested and receive the following message when installing the driver direct from Intel - The driver being installed is not valid for this computer. Please obtain the appropriate driver from the computer manufacturer.

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Moderator
Moderator

RE: Dell XPS 13 9365 Wont Auto-Rotate

Ok, so the retail Intel driver will not install. This means that you have to use our OEM driver. Still not sure when the auto-rotate broke? Was it working "out of the box"? Did some Windows 10 update happen and then it broke?

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skinnear2017
1 Nickel

RE: Dell XPS 13 9365 Wont Auto-Rotate

Chris

It was one of the first things I tried - so out of the box.

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Moderator
Moderator

RE: Dell XPS 13 9365 Wont Auto-Rotate

Allow Windows updates to run and install any drivers, reboot, retest. If still no go, contact Technical Support. Ask for a new system exchange if you are still inside the first 30 days from the invoice date.

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urbanxplorer1
1 Nickel

RE: Dell XPS 13 9365 Wont Auto-Rotate

Did you find a fix?  I'm having the same problem with my new Dell XPS 9365.  The screen will not auto rotate.  I tried reinstalling the drivers.  

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