JeffMT
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Dell XPS 13 L322 Heat and Slow Performance

I have tried the usual remedies: cleaned the vents, replaced the thermal paste. The laptop overheats when running a high use program and after 15 minutes the CPU slows in order to cool. I'm at a loss. I replaced the thermal paste twice, to ensure that there were no air bubbles. What do I do next, attach an air conditioner?

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3 Replies

RE: Dell XPS 13 L322 Heat and Slow Performance

Hi JEFFMT,

Thank you for writing to Dell Community Forum.

Please run the on-board Dell diagnostics <F12> and capture any error code or message you receive.

You can follow the instructions from below link:

http://dell.to/1M2LIqy

Please private message us the service tag of the system along with your email id.

(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

DELL-Akshatha M
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JeffMT
1 Nickel

RE: Dell XPS 13 L322 Heat and Slow Performance

I ran the diagnostics. All systems are reported as ok. Here's the temp info:

CPU Therm        83
Ambient Therm  61
Chipset Therm    87

Fan speed = 3062 - 5615 rpm

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JeffMT
1 Nickel

RE: Dell XPS 13 L322 Heat and Slow Performance

I ran the diagnostics. All systems are reported as ok. Here's the temp info:

CPU Therm 83
Ambient Therm 61
Chipset Therm 87

Fan speed = 3062 - 5615 rpm

Laptop still runs very hot with performance interruptions.

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