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96 Posts
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26662
Dell XPS 13 - Random reboot / windows crash
so i got my brand new Dell XP 13 on Tuesday.
yesterday it randomly rebooted 4 times, today it has done it once so far.
what happens is that i'm using the laptop, browsing web, watching online videos and the laptop will just power off and then back on again, i'll get the "windows didn't load correctly" message.
i choose "restart PC" and it'll be fine until it does it again.
windows 10 is fully updated.
i'm running it on native resolution 3200x1800 with 175% scaling.
edit - it actually just did it for second time today whilst typing this post.
it's a Dell XPS 13 9360 QHD+ touch.
do i have a faulty unit? or is there something else going on here?
Zodevax
14 Posts
0
December 22nd, 2017 11:00
So far 2 days and no reboot on BIOS 2.4.2. Fingers crossed on my end.
saupok
2 Posts
0
December 22nd, 2017 15:00
i have the same problem. mine shuts down at 55 %
chenks76
96 Posts
0
December 24th, 2017 11:00
so far so good
MWHkins
1 Message
0
January 3rd, 2018 06:00
Can I ask to clarify, has BIOS version 2.4.2 has proved to be an effective long term solution ?
Saiful Alam
1 Message
0
January 3rd, 2018 19:00
To everyone who thinks version 2.1.0 is the fix:
I have bought this laptop directly from Dell Canada. It was shipped with bios 4.1.0. And it is rebooting like everyone else from day one.
By the time I started looking into this issue, version 2.5.0 is available. So I updated to 2.5.0.
Still having same issue, random reboots.
I am frustrated at this point. Will there ever be a solution?
chenks76
96 Posts
2
January 4th, 2018 01:00
as stated 2.4.2 fixed the problem, and 2.5.0 stil fixes the problem.
there is no 4.1.0 version though, are you sure you are talking about the same laptop model?
maybe your random reboots are not the same problem we had.