minhajkhan91
2 Bronze

Dell XPS 13 not turning ON

Hello Dell community,

Yesterday , around 5 pm , I received the delivery of XPS 13.

I turned on the new XPS and it worked really smoothly. I did some registration of computer and windows updates. Approx Usage time : 4 hours maximum!! . I turned off the XPS and went home. After few hours when I tried to turned on the XPS again , This Brand new XPS could not turn on . I checked the battery and it was showing 4 points around 80% charge was there. Since then I am unable to turn on this new XPS 13.

I recorded the video of whole event and before that tried to search on dell community to find out the possible solution of the problem and I followed the procedure mentioned by dell engineer (http://en.community.dell.com/support-forums/laptop/f/3518/t/19478251)   but still it is not turning on.

Guys , its not even 24 hours and i was really excited to have this machine. Tried all the possible solutions from Dell community but not turning on .
Please help me out.

Service Tag (XPS 13 MLK 9396): <private data removed>

 Thank you so much .  Regards,

Minhaj 

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5 Replies
ejn63
10 Diamond

RE: Dell XPS 13 not turning ON

Time to contact Dell support and arrange a replacement system.

minhajkhan91
2 Bronze

RE: Dell XPS 13 not turning ON

Hi ejn63,

Thank you for your quick response.

Could you please let me know, how can I do it real quick.

I have already sent an email but there is no response till now.

Regards,

Minhaj

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DELL-Lijo J
Moderator
Moderator

RE: Dell XPS 13 not turning ON

Hi Minhaj,


Welcome to our community.


We understand your concern. Once you power on the system,


1. Do you see the Dell logo?
2. Do you see LED glowing on the power button?
3. What is the LED status when the adaptor is plugged in and when the adaptor is not plugged in?


Also, private message the following,


1. Service tag
2. Registered owner’s name of the system
3. Email address


To send a private message, click on my name and select ‘Send private message’.

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minhajkhan91
2 Bronze

RE: Dell XPS 13 not turning ON

Pm sent. Please check.

Thanks

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DELL-Lijo J
Moderator
Moderator

RE: Dell XPS 13 not turning ON


We've replied to you Private Message.

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