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4444
August 30th, 2017 21:00
Dell XPS 15 9550 does not recognise external mouse
My Dell XPS 15 9550 has some issue related to mouse devices lately. Previously, it has Blue Screen of Death (BSOD) crashes quite often and the computer was lagging. So I googled some solutions and remove/update some drivers. I think the pointing device/mouse was the root of the problem. It has been a week and the BSOD has not occurred. However, in Device Manager, there is a triangle error sign on the "PS/2 Compatible mouse" (error message is "This device cannot start. (Code 10)"). If I update the driver, the touchpad does not work so I uninstalled it and the triangle sign appears. I leave that for now as I need to use my touchpad.
However, none of the external mouse works. I have tried 3 mouses: 1 usb mouse, 1 wireless Logitech mouse, and 1 Microsoft bluetooth mouse. None of them works. These mouse work on other devices. For the logitech mouse, it is connected via a unifying dongle which is also connected to a wiresless keyboard. The keyboard works fine but not the mouse, and it is very frustrating.
Does anyone have any idea how to fix this issue? I use windows 10 btw
SamDeJong
1 Message
1
September 1st, 2017 03:00
Exact same issue here. Can't get any external mouse to work.
The issue occured after I had run the troubleshooter function for device from
the new windows defender security center. Windows had updated my dell
touchpad driver. after that nothing (touchpad and external mouse) worked.
I was able to get the touchpad to work again. But still no external mouses are working.
I'm running also a XPS15 9550 with Windows 10 1703.
the_duckman
4 Posts
0
September 8th, 2017 22:00
yes, exactly what happens to me. have you found a solution? it is really annoying
Schildberg
1 Message
1
October 3rd, 2017 04:00
Had exactly the same with my XPS15 9550. Since I have recurring system backups I recovered the machine to the June 2017 state (with working external mouses), whereupon the mouse stopped working after more or less 10 Minutes. I did it again, closed immediately the wlan connection and removed all apps regarding "DELL automatic update". Result: still working external mouses. So definately it's some DELL update (must be an update from Sept. 2017)
Hope this helps, unfortunately my solution depends on a system backup with a "working mouse" state.
the_duckman
4 Posts
0
October 3rd, 2017 06:00
@Schildberq Thanks so much. Unfortunately I did not have a backup. Tried once or twice before with my old laptop but I took forever so I gave up.
By the way, does DELL really look at posts in this community/forum?