This post is more than 5 years old
3 Posts
1
1947
Dell XPS 15z Fan Stopped working L511Z
Error Code 2000-0511 Validation 19157
Msg:fan-the processor fan failed to respond correctly
This post is more than 5 years old
3 Posts
1
1947
Error Code 2000-0511 Validation 19157
Msg:fan-the processor fan failed to respond correctly
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DELL-Rishi
2K Posts
0
December 4th, 2016 11:00
Hi RAGA007,
Does the system overheat? When did the issue start? Does the system work all the time when hot or does it turn off? Are there any bluescreens / system crashes?
Update the BIOS - http://dell.to/1F4dD2v - restart the system and check again. Reinstall the video drivers from the support site if required and check and run the diagnostics again.
Download the service manual from the above link and clean the airvents and fan assembly with a small vacuum cleaner or a can of compressed air and reapply the thermal grease on the heatsink and check.
If the issue is not resolved, then replace the fan assembly.
You could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
You could also order the parts here - http://bit.ly/2gpsQXI
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.