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Dell XPS 17 not switching on
I've had this Dell XPS 17 for an year and a half so far without any problems,
then all of a sudden it switched off for no reason...And it just wont start no matter what.
It goes like this, i press the power button and the fan starts running....NOTHING ELSE happens...No lights or sounds...Just a blank screen
I had to manually remove the battery to stop the fan
I gave it to an authorized dell service center....First they said the problem was with the circuitry near the GPU...
They tried replacing it but didn't work out...Now they say I've got to change the motherboard..
Is that it? No other options???
DELL-Sujatha K
Community Manager
Community Manager
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September 29th, 2013 02:00
Hi xpsl702x,
Please flee power and check if the system turns on. Click on the link below for reference:
http://dell.to/18P1MdW
Also check if you are able to launch diagnostics to test the hardware components of the system. Press and hold the Fn key on the keyboard and power on the computer. Refer to the following link for assistance:
http://dell.to/16KQ3r0
If the system is not turning after discharging residual charge and if the system fails to launch diagnostics, as informed by the technician, I suspect it is a motherboard failure.
Reply to this post in case of any error message while running diagnostics.