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April 11th, 2016 11:00

Dell XPS 9530 Some keys stopped working

Hello. I purchased my laptop a year ago and now it is out of warranty. Several keys on the keyboard have stopped working or sometimes produce wrong characters. I went to the service center and the technician told me that the keyboard cable is broken and needs to be replaced. Unfortunately, Dell rejected my prepaid order, saying something like parts for this model are no longer produced. What do I do now? Is it maybe possible to get an english keyboard from the US as the local service most likely requested the keyboard with a ukrainian layout? This notebook cost me around $2500. Very frustrating to have it broken so soon and receive no support from Dell. 

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April 13th, 2016 21:00

Hi Mental Mushroom

Thanks for writing to us. Please check your personal messages , we have replied to you. 

Regards

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