Hi Mods

I am a very disturbed Dell customer service in India. I had a very bad experience with Dell for the past 3-4 months. I have several cases unresolved and as now my warranty is expired they is no hearing to them. Also, I am unable to get to sales for warranty extension. 

I tried calling during my office hours which is the only time you guys accept calls as there is no support for sales/technical post 6PM in India. Whenever I get connected during the day, I face numerous call drops and with no callback from the representative handling the case. You guys keep switching my calls to different departments and nobody has a solution

I do not know why is this happening . Is it because my warranty has expired?

Could anyone just let me know the escalation matrix or Service Escalation Managers here in India so that I can give it a last shot before going to the consumer courts here in India.

Hope to get back being a Happy Dell Customer.

Thanks 

Bhanu P Jain