Once the warranty expires, all support is pay-per-incident - there is no access to free support any longer. This is standard in the industry - for all manufacturers.
If you allowed your warranty to expire without having the problems resolved, you're likely out of luck.
I am not raising any new service request, which I agree should be chargeable. These are exiting cases which are not resolved. I strongly fell Dell is responsible to provide a solution to them.
Apart from this, what do you have to say about the warranty extension issue, where there is no response from sales since months even after repeated requests.
It would be great if you could guide me towards any known escalation channels.
ejn63
9 Legend
•
87.5K Posts
0
June 5th, 2014 13:00
Once the warranty expires, all support is pay-per-incident - there is no access to free support any longer. This is standard in the industry - for all manufacturers.
If you allowed your warranty to expire without having the problems resolved, you're likely out of luck.
Bhanu Pratap Ja
1 Rookie
•
2 Posts
0
June 6th, 2014 05:00
I am not raising any new service request, which I agree should be chargeable. These are exiting cases which are not resolved. I strongly fell Dell is responsible to provide a solution to them.
Apart from this, what do you have to say about the warranty extension issue, where there is no response from sales since months even after repeated requests.
It would be great if you could guide me towards any known escalation channels.
Thanks.