Faulty Laptop Received - Slow response from Dell

Question

I have not got my proper laptop ordered from Dell. I have order a laptop model Dell Inspiron 14 R (Order Number 84039375) and found that i have not got "AMD Radeon(TM) HD 6470M - 1GB (For ICC)" Graphics card in my laptop. The price of this graphics card is 3000 Rs. This is really very discouraging for me.

Due to this they are ready to replace but they are taking so much time to do the needful action. I emailed to concern team but have not got reply even i called them so many times but they are just saying we will call you back but didn’t call or mailed.

In addition with my Laptop’s screen got changed in two months due to some fault in LCD and technician made so many scratches in my new laptop and there is a 1 cm gap in my Laptop’s top cover.

My Service Tag - <Admin Note: Service tag removed per privacy policy>

Please check and let me know the best solution.

Regards,
Pawan Prasad

speedstep · Answer

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Inspiron N4110

System Type:	Inspiron N4110
Ship Date:	6/23/2011
Country:	India

Quantity	Parts #	Part Description

1	V9PGR	Base, Notebook, Inspiron, Configure to Order, N4110
1	WGXV5	MODULE..., SOFTWARE..., CRTV, CAMERA..., CONSUMER..., 2.X, FACTORY INSTALL...
1	Y453J	MODULE..., SOFTWARE..., WIT-GAMES
1	8F0VF	MODULE..., INFORMATION..., MES, AX, INTERNATIONAL COLOR CONSORTIUM...
1	YPM1C	MODULE..., SOFTWARE..., JAGEX, WEBSLICE, ICON
1	NHD8F	MODULE..., SOFTWARE..., W7HB64SP1, DIGITAL VIDEO DISK DRIVE..., MUL8
1	867YN	Kit, Software, W7HB64SP1, MUL8
1	221HT	MODULE..., SOFTWARE..., MCAF-PLTNM, 30DAY, MULTIPLE USER INTERFACE...
1	TCFRM	MODULE..., SOFTWARE..., EBAY-ICON, FAVORITE
1	XM544	MODULE..., SOFTWARE..., PC-RESTORE, TRANSACTIONAL LINE OF BUSINESS...
1	D282K	MODULE..., SOFTWARE..., DTSV, BASIC..., 2.0
1	JP927	MODULE..., SOFTWARE..., DELL-WELCOME, TLOB
1	GV0CP	MODULE..., SOFTWARE..., WINDOWS-LIVE, WAVE4, CONSUMER...
1	NJPXM	MODULE..., TECHNICAL SHEET..., DROP IN BOX..., ENGLAND/ENGLISH..., ICC1
1	N21N2	TECHNICAL SHEET..., DROP IN BOX..., ENGLAND/ENGLISH..., INTERNATIONAL COLOR CONSORTIUM...
1	P1RRK	SERVICE INSTALL MODULE..., SOFTWARE..., INSPIRON..., N4110
1	YTPW1	MODULE..., SOFTWARE..., ROXIO..., CRTR, START..., FACTORY INSTALL...
1	32KKG	MODULE..., HARD DRIVE..., 500, 5.4, P11, SGT-W, ACROSS LINE OF BUSINESS...
1	P4HFC	Hard Drive, 500, S2, 5.4, 2.5, P11, 4K, ML375
1	RVKD0	MODULE..., DUAL IN-LINE MEMORY MODULE..., 4GB, 1333MHZ, DDR3, 1X4G
1	X830D	Dual In-Line Memory Module, 4GB1333MHZ, 512X64, 8K, 200
1	Y1NVF	MODULE..., SOFTWARE..., W7HB64SP1, ENGLAND/ENGLISH..., ASIA PACIFIC CUSTOMER CENTER...
1	N96VP	MODULE..., SOFTWARE..., OFC-2010, FACTORY INSTALL...
1	X213C	MODULE..., CORD..., POWER..., 250V, 1M, C5, INDIA...
1	K257C	CORD..., POWER..., 250V, 2.5A, 1M, C5, INDIA...
1	24H9H	MODULE..., DOCUMENTATION..., ENGLAND/ENGLISH..., INSPIRON..., 14, A/C
1	F5TGJ	KIT..., DOCUMENTATION..., ENGLAND/ENGLISH..., INSPIRON..., 14, A/C
1	CM3C6	MODULE..., BATTERY..., PRIMARY..., 48WHR, 6C, SANYO
1	8NH55	Battery, Primary, 48WHR, Vmware 6 Core Processor, Lithium, SIMPLO
1	CTR24	MODULE..., SOFTWARE..., POWERDVD..., 9.5, DIGITAL VIDEO DISK DRIVE..., MPEG2, FACTORY INSTALL...
1	61YKY	MODULE..., SOFTWARE..., DSO, 2GB-FREE, 2.0
1	944FV	MODULE..., KIT..., SOFTWARE..., ROXIO..., CRTR, START...
1	GYD9F	Kit, Software, Roxio, Creator, Start
1	T7VMF	MODULE..., DVD+/-RW..., 8X, HITACHI LG DATA STORAGE..., BARE, INSPIRON...
1	FKGR3	Dvd+/-Rw, 8X, Serial Ata, BARE, Toshiba Samsung Storage Technology
1	W3HMK	MODULE..., LABEL..., MICROSOFT..., NO BIOS..., WIN7
1	948CX	MODULE..., LABEL..., INTEL..., NO BIOS..., CI32
1	CW55N	MODULE..., BEZEL..., DVD+/-RW..., N4110, INTERNATIONAL COLOR CONSORTIUM...
1	Y7TCY	Assembly, Bezel, Dvd+/-Rw, N4110, International Color Consortium
1	4WYVT	MODULE..., SOFTWARE..., QUICK FIX ENGINEERING..., WIN7SP1, NO BIOS...
1	3NF22	MODULE..., SOFTWARE..., CERTIFICATE OF AUTHENTICITY..., W7HB32/64, INDIA
1	1NTJ9	MODULE..., SOFTWARE..., DELL COMPUTER CORPORATION..., Framework..., STAGE
1	6T9G4	MODULE..., SOFTWARE..., PHOTO, STAGE
1	WRRR0	MODULE..., SOFTWARE..., MUSIC, STAGE
1	M239M	MODULE..., SOFTWARE..., LTG, DELL-DOWNLOAD-FLAG
1	NW96J	MODULE..., SOFTWARE..., ADOBE..., READER..., X, MULTI-LANGUAGE...
1	99RFP	MODULE..., SOFTWARE..., DSPRT-CTR, 3.0
1	K491T	MODULE..., SOFTWARE..., SKYPT, SKYPE, FACTORY INSTALL...
1	12R07	MODULE..., TECHNICAL SHEET..., DROP IN BOX..., ENGLAND/ENGLISH..., ICC2
1	2FP85	TECHNICAL SHEET..., DROP IN BOX..., ENGLAND/ENGLISH..., INTERNATIONAL COLOR CONSORTIUM...
1	G7J1P	Module, Media, DIGITAL VIDEO DISK DRIVE..., Resource DVD, Inspiron, N4110
1	J1X7P	SERVICE INSTALL MODULE..., SOFTWARE..., ROYALTY..., SERIES..., INSPIRON...
1	YG51N	MODULE..., KEYBOARD..., 86, UNITED STATES..., ENGLAND/ENGLISH..., C12S, WORLD WIDE...
1	X38K3	Keyboard, 86, United States, English, C12S
1	FH6PT	MODULE..., MOUSE..., UNIVERSAL SERIAL BUS..., SHIP IN BOX..., PRIMAX ELECTRONICS LTD..., MS111
1	11D3V	Kit, Mouse, Universal Serial Bus, Point Of Sale, Primax Electronics Ltd, MS111
1	15NG6	MODULE..., ADAPTER..., ALTERNATING CURRENT..., FLEXIBLE..., 90W, 3P, ARMSTRONG..., WORLD WIDE...
1	MV2MM	Adapter, Alternating Current, 90W, ACBL, 3P, Armstrong, World Wide
1	YJN5K	MODULE..., ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., SEYM, N4110, INTERNATIONAL COLOR CONSORTIUM...
1	0WGP5	Assembly, Heatsink, Central Processor Unit, Dual, 1G, Discrete Video, N/Q
1	26W33	ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., NOTEBOOK..., SEYM, N4110, INTERNATIONAL COLOR CONSORTIUM...
4	2864D	Screw, M3X3, K SCREW HEAD..., MICROSOFT..., BLACK OXIDE...
1	W006J	MODULE..., LABEL..., NOTEBOOK..., INSPIRON..., BTSS
1	JGY8T	Assembly, Bracket, HDD, N/Q
1	R5R57	ASSEMBLY..., BRACKET..., OPTICAL DEVICE DRIVE..., N4010
1	D77VR	MODULE..., KIT..., SOFTWARE..., POWERDVD..., 9.5.1
1	94JT2	Kit, Software, Powerdvd, 9.5.1
1	7H5PX	MODULE..., LABEL..., REGULATORY..., NOTEBOOK..., CHINA, N4110
1	WN1K5	Service Install Module, Driver, Wireless, 1030, N4110
1	0VJFK	MODULE..., LABEL..., DEO, ESTAR 5.0
1	FF9RM	Service Install Module, Driver, WIDI, N4110
1	M7F7R	MODULE..., CARD (CIRCUIT)..., NETWORK..., 1030, CNB, WORLD WIDE...
1	7KGX9	Card, Wireless, INTEL1030, World Wide
1	1KF42	MODULE..., PROCESSOR..., I3-2310M, 2.1, 2C, N/Q
1	075D7	Processor, I3-2310M, 2.1, 2C, SNB, Java Compliant, P
1	VT8C5	MODULE..., COVER..., BLACK..., EXCHANGE..., BOOT..., N4110
1	GN8TM	Assembly, Cable, Liquid Crystal Display, Low Voltage Differential Signaling, Exchange, N4110
1	2PVR6	Assembly, Bezel, Liquid Crystal Display, Exchange, N4110
1	5TCWF	Assembly, Cover, Liquid Crystal Display, Black, Exchange, N4110
1	DK903	MODULE..., EARPHONE..., BUDS, NOTEBOOK...
1	FK454	KIT..., EARPHONE..., BUDS, NOTEBOOK..., XPS-M1210
1	4YMFX	MODULE..., COVER..., IMG11, N4110, INTERNATIONAL COLOR CONSORTIUM...
1	YH55N	ASSEMBLY..., PALMREST..., DMD BLK, N4110
1	T3NPC	Assembly, Camera, High Definition, SGL D-MIC, QUEEN
1	XJCYJ	Assembly, Frame, Liquid Crystal Display, Exchange, N4110, Boot
1	T2Y6G	MODULE..., KIT..., SOFTWARE..., SNVS, FCRG, 3.X
1	T1WKW	Kit, Software, Sensible Vision, Facial Recognition, 3.0
1	WF345	MODULE..., KIT..., SOFTWARE..., CRTV, CAMERA..., CONSUMER..., 2.X
1	WC3YD	Kit, Software, Creative, Camera, Consumer, 2.0
1	W6468	MODULE..., KIT..., SOFTWARE..., STAGE, RECOVERY..., NTSN
1	X7HKH	Kit, Software, Compact Diskette, STAGE, Recovery, Non Touch Screen
1	2XY11	MODULE..., SOFTWARE..., VIDEO, STAGE
1	WKKFF	Module, Bracket, Hinge, Liquid Crystal Display, N4110, I/B
1	T5G4M	Assembly, Cover, HINGE, Black, N4110
2	D9DDW	Cover, Capacitor, Hinge, Plastic, LF/RT, N4110
1	TMHXJ	Assembly, Bracket, Hinge, Liquid Crystal Display, Left, N4110
1	WGNY5	Assembly, Bracket, Hinge, Liquid Crystal Display, Right, N4110
1	F8K89	MODULE..., LIQUID CRYSTAL DISPLAY..., 14.0HDF, WLED, LEGEND..., N4110
1	9DMK2	Liquid Crystal Display, 14.0HDF, White Light Emitted Diode, True Life, 45%, Lg Philips Lcd
1	T78NR	MODULE..., SOFTWARE..., SNVS, FCRG, 3.X, FACTORY INSTALL...
1	034XV	Assembly, Cover, Liquid Crystal Display, IMR11, Exchange, N4110
1	MN6TM	Module, Shipping Material, System, INSP14, BWNEPE

pawan.pd · Answer

I know the existing configuration which you have updated my concern is i have not got 1 GB dedicated Graphics Card which i have ordered in my order.

speedstep · Answer

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fibro1955@roadrunner.com · Answer

They are waiting until the 21 day grace period runs oit on your original puchase so they can deny you a replacement if the second one goes bad

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Faulty Laptop Received - Slow response from Dell

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