I have an Inspiron 15 7000 series and started have the same problem within a couple of weeks of purchase. Sent the unit back to Dell and they replaced the mother board and display. Started having the same problems again and then recently the Dell tech had me do a clean install of Windows 8.1 and so far the problem has not returned. I will wait a couple of weeks and if still no problem then I will reinstall Windows 10. I will say that I have had excellent support from all the Dell technicians.
Traskb
2 Posts
0
October 29th, 2015 09:00
I have an Inspiron 15 7000 series and started have the same problem within a couple of weeks of purchase. Sent the unit back to Dell and they replaced the mother board and display. Started having the same problems again and then recently the Dell tech had me do a clean install of Windows 8.1 and so far the problem has not returned. I will wait a couple of weeks and if still no problem then I will reinstall Windows 10. I will say that I have had excellent support from all the Dell technicians.
Traskb
2 Posts
0
November 2nd, 2015 16:00
Problem started again today. Windows 8.1 still installed. Dell is having me send unit back to them again. Will update when it is returned back to me.
maryc62
2 Posts
0
November 20th, 2016 11:00
Hello, I know this has been a while but how did you eventually get the problem resolved? Thank you