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Last reply by 10-10-2014 Solved
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2 Bronze
2 Bronze

Hard Drive Failed during diagnostic. Error Code 2000-0142

Dear forum / Dell support guru's,

Please help. I have just run a diagnostic on my broken Inspiron and have the following error message:




Error Code 2000-0142

Validation 27607

Msg: Hard Drive 0 –
S/N WD-WX61E41CHS37, self test unsuccessful. Status = 7

The given code and
message can be used by Dell Technical Support to help diagnose the

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** Hard Drive 0 – DST
Short Test **

Test Results : Fail

Error Code 2000-0142

Validation 27607

Msg: Hard Drive 0 –
S/N WD-WX61E41CHS37, self test unsuccessful. Status = 7

Replies (55)
10 Diamond

The hard drive has failed - you'll need a new one.  If you need further information we'll need to know what model system you have.

2 Bronze
2 Bronze

HI ,

My system model is inspiron n5050 ,with 500gb harddisk, i want to know about the replacement expense both 500gb and 1 tb harddisk. 

Thanks And Regards

Priya Ranjan Misra

2 Bronze
2 Bronze


I'd like to know the cause of this error please.

I have a lot of issues with my Dell XPS 15z and this is just one of them.

Here is the error message

"The exception unknown software exception (0xe0434352) occured in the application at location 0xfd32940d"

2 Bronze
2 Bronze

I am a year later, but my Dell Inspiron 15R 5537 has crashed.  

The diagnostic result is also an error code 2000-0142.

My service Tag is <ADMIN NOTE: Service tag removed per privacy policy> .

I have had the laptop just over a year so it is probably 1 month past the warranty period.

Help what can I do?

2 Bronze
2 Bronze

<Admin Note:service tag removed per privacy policy~RK>

9 Palladium

2000-0142 means that your hard drive is failing or had failed.

If under warranty, contact Dell Tech Support in your Country.

If not under warranty, then you'll need to replace the hard drive.

How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

How to Download and Install Drivers in the Correct Order

This thread is locked, due to age.

If you need assistance, please create a new thread in the proper Dell Support Forum


Thank you


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