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March 2nd, 2017 11:00
Hard drive failing tests
I have been having issues with the cursor on my dell inspiron 7537 laptop and I was wondering if there were other issues.
When I ran a hardware test from Dell Support Center. It showed the following errors:
Failed (Error code: WHD16-8RS)
Failed (Error code: WHD20-D1O)
If this is a serious error, I do have complete warrenty on the laptop. Will dell replace the hard drive?
Here's the full snippet for the hard drive:
ST1000LM014-1EJ164 [SCSI:0:0:0:0\\?\scsi#disk&ven_st1000lm&prod_014-1ej164#4&12fdcea2&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]
--------------------------------------------------------------------------------------------------------------------------------------
Vendor: Seagate
Model Number: ST1000LM014-1EJ164
Serial Number: W382M58P
Firmware Revision: DEMA
Size: 931.5 GB
Marketed Size: 1 TB
Rotation Rate: 5400 RPM
Temperature: 41 C
Physical Sector Size: 4 KB
Logical Sector Size: 512 B
Logical Sector Count: 1953525168
Supported Standards: ACS-2, ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
----------------------------------------------------------------------
OS - C: [PARTITION:C\\?\Volume{7056978f-d4ae-4254-a299-fe336c39f17a}\]
----------------------------------------------------------------------
Volume Serial Number: C426-62F5
File System: NTFS
Volume Capacity: 913.86 GB
Volume Free Space: 476.73 GB
Volume Used Space: 437.12 GB
SMART Status Test
Test Started - 02/03/2017 18:56:18
Test Finished: - 02/03/2017 18:56:25
Passed
SMART Thresholds Test
Test Started - 02/03/2017 18:56:25
Test Finished: - 02/03/2017 18:56:32
Passed
Targeted Read Test
Test Started - 02/03/2017 18:56:32
Error Message: - 02/03/2017 18:56:42
Error while reading sector 88410624.
Error Message: - 02/03/2017 18:56:51
There was an error reading sectors 88410625 through 88410688.
Error Message: - 02/03/2017 18:56:51
The test found 2 sector errors.
Test Finished: - 02/03/2017 18:56:53
Failed (Error code: WHD20-D1O)
Random Seek Test
Test Started - 02/03/2017 18:56:53
Test Finished: - 02/03/2017 18:57:52
Passed
Funnel Seek Test
Test Started - 02/03/2017 18:57:52
Test Finished: - 02/03/2017 18:59:53
Passed
Linear Read Test
Test Started - 02/03/2017 18:59:53
Test Finished: - 02/03/2017 19:04:03
Passed
Linear Read Test - 2
Test Started - 02/03/2017 19:04:03
Test Finished: - 02/03/2017 19:08:22
Passed
SMART Short Self Test
Test Started - 02/03/2017 19:10:19
Error Message: - 02/03/2017 19:10:29
The device reported the following status: The previous self-test completed having the read element of the test failed.
Error Message: - 02/03/2017 19:10:29
The first failing LBA value is 88410624 and the failure occurred after the device had been operating for 5056 power-on hours.
Test Finished: - 02/03/2017 19:10:30
Failed (Error code: WHD16-8RS)
SMART Thresholds Test - 2
Test Started - 02/03/2017 19:10:31
Test Finished: - 02/03/2017 19:10:32
Passed
Random Seek Test - 2
Test Started - 02/03/2017 19:10:32
Test Finished: - 02/03/2017 19:15:50
Passed
No Events found!
ejn63
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March 2nd, 2017 11:00
Run the diagnostics outside of Windows (f12 at powerup). You'll see a code starting with 2000-xxxx. Record that error and the validation code and contact Dell - they will replace the drive.
Jamesb67
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8 Posts
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March 2nd, 2017 12:00
Hi, thanks a million for your reply. I just ran the test and got an error code 2000-0142. I'll get onto dell now and hopefully they'll sort me out