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appledodger

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January 31st, 2014 09:00

Hardware OpenGL not working on Studio 1558 with ATI Mobility Radeon HD 4500 series graphics card

I recently downloaded and installed Autodesk Alias Design 2014. On startup, it complains that my system does not have hardware accelerated OpenGL. That seems wrong, because the system has a dedicated graphics card.

I did the following to try to diagnose the problem:

  1. View the Alias Design System Diagnostics Log
  2. View the display adapter properties in Windows Control Panel
  3. View the display adapter properties in Windows Device Manager
  4. Try to update the driver from the device property dialog
  5. Look up the graphics card specs on the manufacturer web site
  6. Check system OpenGL support using the OpenGL Extensions Viewer tool
  7. Check system DirectX support using the DirectX Diagnostics Tool
  8. Try to install the latest driver using AMD AutoDetect Installer
  9. Try to install the recommended driver from the AMD driver download page
  10. Try to install the recommended driver from the Dell Support Wiki unofficial driver sets page

The results so far are:

  • The graphics card is an ATI Mobility Radeon HD 4500 Series with 512 MB dedicated video RAM
  • The current driver version is 8.97.10.6, dated 6/20/2012
  • Windows believes the driver is up to date
  • Alias Design strongly recommends having hardware support for OpenGL 2.0 or higher
  • Alias Design and the OpenGL Extensions Viewer both agree the system currently supports only OpenGL 1.1, with no hardware acceleration
  • According to AMD's online specs, the graphics card provides hardware acceleration for OpenGL 3.2
  • The AMD autodetect driver installer believes the driver is up to date
  • The AMD web site has a newer Windows 8 64-bit driver available, version 8.97.100.7, dated 1/21/2013
  • The installer for the newer driver installs some other components successfully, but fails to install the actual driver with no explanation
  • The installer for the driver recommended on the Dell unofficial driver wiki page does not offer to install an updated driver

I need to know how to get the right driver installed for this system, and configured correctly if necessary, so I can actually use the graphics card's OpenGL and other capabilities.

General system information:

  • Dell Studio 1558
  • 4 GB RAM
  • 128 GB SSD (upgraded since purchase)
  • Windows 8.1 Pro 64-bit (upgraded since purchase)

Detailed diagnostic information follows.

Thanks in advance for any help you can provide!

--Bob

===============================================================================

AutoDesk Alias Design 2014

Install and run

> Error on startup: > Your system does not have hardware accelerated OpenGL, or your driver is not configured properly. > Alias will continue to run, but you will get significantly better performance with accelerated hardware. > WARNING: Your current 3D Graphics Acceleration (OpenGL) is below Autodesk recommended levels. See the System Diagnostics Log for more details and a link to hardware recommendations.

Click Show Log

Result:

System Diagnostics Log

  • (...other system info...)

3D Device    

  • Vendor : Microsoft Corporation
  • Video Memory : 512 MB
  • Video Driver File Version : 8.97.10.6

OpenGL Support

  • WARNING : Your current 3D Graphics Acceleration (OpenGL) is below Autodesk recommended levels.
  • OpenGL 2.0 is required for Per-Pixel Hardware shading functionality, which allows advanced hardware rendering.
  • Vertex Buffer Objects are required for improved draw performance, which improves general interactivity and application response time.
  • GL Vertex and Fragment Shaders are required for Per-Pixel Hardware shading functionality, which allows advanced hardware rendering.

See the Qualification Chart (link below) for hardware recommendations.

  • OpenGL Version : 1.1.0
  • OpenGL 2.0 - Not Supported
  • OpenGL Shader Objects - Not Supported
  • OpenGL Vertex Shader - Not Supported
  • OpenGL Fragment Shader - Not Supported
  • OpenGL Vertex Buffer Objects - Not Supported
  • OpenGL Frame Buffer Objects - Not Supported

===============================================================================

Control Panel

Open Display Settings > Advanced Settings

  • Adapter Type: ATI Mobility Radeon HD 4500 Series (Microsoft Corporation WDDM v1.1)
  • Dedicated Video Memory: 512 MB
  • Shared System Memory: 1792 MB

===============================================================================

Windows 8 Device Manager

View properties of display adapter

Result:

  • ATI Mobility Radeon HD 4500 Series (Microsoft Corporation WDDM v1.1)
  • Driver Provider: Advanced Micro Devices, Inc.
  • Driver Date: 6/20/2012
  • Driver Version: 8.97.10.6
  • Digital Signer: Microsoft Windows Hardware Compatibility Publisher

Click Update Driver...

  • The best driver for your device is already installed.
  • Windows has determined that the driver software for your device is up to date.

===============================================================================

ATI Mobility Radeon™ HD 4500 Series Specs

Lots of impressive-sounding specs, including:

  • Microsoft® DirectX® 10.1 support
  • OpenGL 3.2 support

===============================================================================

OpenGL Extensions Viewer 4.1.4

Run the tool

Result:

  • Renderer: GDI Generic
  • Monitor: Generic PnP Monitor
  • Display: 1920 x 1080 x 32bpp (60 Hz)
  • OS: Microsoft Windows 8.1 Pro
  • Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz
  • OpenGL Version: 1.1
  • Driver Version: 8.97.10.6 20-Jun-12
  • DirectX Version: 9.0c - June 2010, 10.1
  • Shader model: vs_4_1, ps_4_1

===============================================================================

DirectX Diagnostic Tool (dxdiag.exe)

Run the tool

Result:

  • DirectX Version: DirectX 11

===============================================================================

AMD Driver Autodetect

Download and run the tool

  • You have the latest driver version for your system

===============================================================================

AMD Graphics Drivers and Software

Select Notebook Graphics > Radeon HD Series > Mobility Radeon HD 4xxx Series > Windows 8 - 64 bit

Download page: AMD Catalyst Driver for AMD Radeon HD 4000 Series

Dowload and install all components including driver. Omit AMD Control Center (150 MB, not required)

  • Error: Driver Install: the specified driver package was not installed for matching devices

From the install log:

  AMD Display Driver

  Fail

  8.970.100.7000

  90

===============================================================================

Dell Support Forums Wiki

Go to Laptop Wiki > Unofficial Driver Sets for Studio 1558 - Windows 8 64 bit

http://en.community.dell.com/support-forums/laptop/w/laptop/4232.studio-1558-windows-8-64-bit.aspx

Download and run the installer Select Custom Install

  • Analyzing system...
  • Select components to install:
  • AMD Catalyst Install Manager
  • AMD APP SDK Runtime
  • HDMI Audio Driver

Installer does not offer to install a video driver.

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