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Headphones are not recognized when plugged in, laptop speakers continue to play
Hello All, I have a Latitude E6440 Windows 7 Pro.
When I plug my headphones in, the laptop speakers contiune to play, instead of the headphone speakers. Not sure what is going on. In control panel, there is Dell's "Dell Audio" propreitary software, I can not find the Realtech control panel.
I know the headphones are good, because they work on normally on my desktop, which is also Windows 7 Pro
Thanks
Jim Coates
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March 18th, 2015 15:00
Hello. If you have the Realtek audio driver installed, test the jack by switching to the Windows native audio driver.
1. Open the Device Manager (type devmgmt.msc in the Windows search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver, do it again but reverse the names in steps 1 and 6.]
If the jack works correctly with the native driver then the fault is with the Realtek driver -- buggy. If the problem continues with the native driver then probably hardware failure. You can get a usb audio jack as a workaround.
If you do not have the Realtek driver installed currently, you can get it from the E6440 support page.
GUZZLR
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March 19th, 2015 10:00
Well,
It now works as you said with the native driver, but the Dell Audio program does not work...