Seems the screen has a short. When I open the screen I often have to jiggle it a bit to get the screen in the exact spot where it comes on. I suspect I need to replace the screen, or the connector. I was looking on the Dell site for parts but cannot seem to find any that I can purchase for the screen. Can you direct me to where I can get the part(s) I need? Thank you
Is there any damage on the system?
Does an external monitor work fine?
Swivel the screen when you run the below 2 tests and check if the display is intermittent:
Run the LCD bist - Turn off the system and press and hold the "D" key + power button to turn on the system and it should run the LCD built in self test - see this link for more info - http://dell.to/1SkXNrG
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
If you know the exact LCD model on the system, you could order the LCD cable parts here.
You could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.
If it's a touchscreen, the screen and cable is a single assembly that must be replaced as a unit.
If the system has a conventional LCD (non-touch), then the cable and screen are separate parts. You would do well to check the condition of the cable (a $30-40 part if non-touch) first.
parts-people.com is a good source of parts.