Inspiron 15R N5110 with Windows 8 x64. Problems with Explorer.exe

Hi danielgc,

I would recommend you to perform system diagnostics to ensure it is not an issue with the hardware. To launch diagnostics, press and hold “Fn” key while turning on the system. Hold it down until the diagnostic starts. For more information click the link mentioned below:

http://dell.to/RO1v0p

Please refer to the link mentioned below for information on error codes:

http://dell.to/12IFoz8

If the diagnostics pass with no error code, please provide the following details:

1. Operating system that came pre-installed on the system?
2. Have you done any hardware changes?
3. Since when are you facing this issue?

Thanks & Regards
Manshu S
#iworkfordell

Thx but I don't have google drive installed (If I had it, I had it disabled it when I was in the "clean boot" process).

I ran the diagnostics. All tests passed with no error code.

1. Original OS: Win7

2. I haven't done any hardware change

3. The problems began 2 weeks ago, I don't remember installing any program at that time.

In win7 everything was smooth.

try uninstalling  Google Drive and see if the error resolves, and then reinstall Google Drive.

Or open the C:\Program Files (x86)\Google\Drive folder and rename the googledrivesync64.dll to googledrivesync64.old

you might like to see this link  http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/explorerexe-restarts-when-moving-copying-or/3ba212a7-853b-4a7b-82aa-ae29512d6a69

if  CPU usage jumps up to 33% with constant rate ...it does mean hidden applications are running  behind the scene ...

try using selective start ...

step-1

a) Press the Windows + R key on the keyboard.

b) In the Run window type MSCONFIG and click OK.

c) On the General tab, click to select the option Selective startup, and then click to clear the option Load startup items check box.

d) On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

e) On the Start Up tab, click Open Task Manager. In the Task Manager window under startup tab, right click on each startup item which are enabled and select Disable.

f) Click OK, and then click Restart.

Step 2: Enable half of the services

a. Follow steps 1a and 1b to start the System Configuration utility.

b. Click the Services tab, and then click to select the Hide all Microsoft services check box.

c. Click to select half of the check boxes in the Service list.

d. Click OK, and then click Restart.

thx but I indeed did the clean boot using msconfig with same results :(

Hi danielgc,

Please backup all important data and perform a clean installation of the operating system. You may refer to the link mentioned below to perform the installation:

http://dell.to/16yfP5G

NOTE: Re-installation of Windows will lead to data loss.

Thanks & Regards
Manshu S
#iworkfordell