Inspiron 15z 5523 Ultrabook not turning on - no response

Hi bigfern,

I would suggest you to run hardware diagnostics on the system for hardware functionality, by following the steps below:

• Reboot and tap 3-4 times to enter the Boot Menu.
• When the boot device list appears, highlight Diagnostics and press Enter.
• The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display.
• In case any hardware component is bad, you will get a corresponding error.

If you have not reseated the Memory modules, you may reseat them. For Owner’s Manual, please refer to the link: http://bit.ly/XtmyEE.

Hope this helps. Please feel free to reply for any further assistance. 

Hello Again.

I am again experiencing the same problem which i did before about which i have posted in this thread before.

That is 4 distinct beeps referring to memory or RAM failure.

I tried doing what was suggested last time that is removing the memory modules and re inserting them.

upon this i found out that both the RAMs were intact but one of the slot was not responding.

do i need to show my laptop to the service center.

Is there any solution to this??

Hi Ptladit,

As one of the memory slots is not working, the motherboard needs to be replaced. If the computer is under warranty, I would be glad to arrange a service on the computer. Check warranty status: http://dell.to/13VPd97

Please private message me the service tag, registered owners name and address.

To private message me please click my user name and click Start conversation.

In case of expired warranty scenario, we would not be able to extend warranty entitled services.

If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers): http://dell.to/VPYT4T

Awaiting your response!

I just private messaged you the information you asked.

actually i did it around 10 hours back .

Hi Klev602,

Inspiron 15z comes in two variants.

If it is Inspiron 5523, you may refer to the images provided in one of the earlier posts.

Please share the exact system model.

Keep me posted with the information. I will be glad to assist you.

I have the same problem, but cannot fined the rest button on the 15z. Can anyone help! 

I have the 5523. I'm computer challenged would you please tell me exactly what to do.   Thank you

Hi Klev602,

Before trying the steps, make sure the system is off and the AC adapter is disconnected.

Remove the Base cover (Memory module cover) of the system. You may refer to the link http://bit.ly/XtmyEE for steps on removing the base cover.

Note: Please refer to the Service Manual of this system for instructions on assembling and dis-assembling the hardware components. Follow the 'Safety Guidelines' listed on the manual to help protect your computer from potential damage and to help ensure your own personal safety.

Refer to the link http://dell.to/15M1iEH for steps on where to find the reset button and how to reset the system.

Hope this helps. Please feel free to reply for any further assistance.

hi i just wanted to ask how can i restore my inspiron 15z 5523 it has windows 8

Hi killzone52,

You may refer to the video in the link provided below for steps on restoring the system.

The link is http://dell.to/1dXuawt.

Note: Please back up all your data before restoring / reinstalling Operating system on the machine.  Dell will not be responsible for any data loss/ data back up after operating system reinstallation.

Hope this helps. Please feel free to reply for any further assistance.

first remove your charger from laptop and press and holed the power  for 5 min after that connect  the charger to laptop and press the power once

Hello!

I would like your help with my Inspiron 15Z 5523, It does the 4 beeps sound.

I have tried reseating the memory modules and i have tried pushing the Reset button. Neither one worked.

What could I do to fix the problem? the computer won't start up.

Many thanks to all responders

Try each memory module singly in each socket until you isolate the bad module (replace that) or bad socket (replace the mainboard).

If neither module works in either socket, the mainboard is bad.

You can use just one module without issue other than that you'll have half the RAM and lose some performance (the system is designed to run in dual channel mode with matched pairs of memory).