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1 Rookie
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2 Posts
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42165
April 14th, 2015 07:00
Inspiron 17 plugged in not charging
I have an Inspiron 17 3721 running Windows 8.1. After about a year of use and shortly after the warranty expired the battery would frequently not charge despite the AC adapter being plugged in. Eventually it stopped charging altogether. I researched online but none of the tricks I read about worked. I used some battery analysis software and saw that the battery was pretty worn (I tend to use the laptop with the AC adapter plugged in most of the time). So I bought a new battery. The situation remains unchanged, the icon still says 'plugged in not charging'.
Having installed the new battery and found the problem remained I then discovered that I can right click the battery taskbar icon and open 'Dell Extended Battery Life Options'. In fact when I open this tool I can see that it clearly says 'Battery Charging Disabled' on the status tab. Infuriatingly though there is no option to actually enable battery charging.
I have gone through every tab and disabled all of the Dell features there that are designed to extend my battery life but to no avail.
Can someone please for gods sake show me how I can get my battery to charge?
Thanks a million,
Alex
Dell-Ashwin N
14 Posts
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April 14th, 2015 12:00
Hi ALEX,
To check if this is an issue with the battery or the AC adapter you would have to go in to the BIOS and then check if the battery and the AC adapter are detected. If one of them shows an error that particular pert needs to be replaced. If both the adapter and battery are detected then the motherboard needs to be replaced.
Depending on the warranty status we can help you further, please use the link below to check the warranty status.
http://dell.to/YeuzUO
Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.
Click on my username select start conversation and send me the details.
-Ashwin
alex_h00
1 Rookie
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2 Posts
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April 14th, 2015 23:00
Hi Ashwin, thanks for your reply. It looks like it is the AC adapter, or more likely the mainboard jack where that plugs in has come loose. I tried running Dell QuickSet and saw the following message:
Unfortunately my warranty expired in March 2014 and I am not a US customer. Is there another option you can suggest, other than taking it to my local computer repair shop?
ejn63
9 Legend
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87.5K Posts
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April 15th, 2015 05:00
First thing to try is a new Dell OEM AC adapter. If that doesn't solve the problem, next is a replacement DC jack (inside the system). And if that doesn't do it, replace the mainboard.
The second two will require either system disassembly on your part or a repair shop if you're not comfortable with that procedure.
jcy110
17 Posts
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February 19th, 2017 19:00
For any of my customers with DC Jack issues on a laptop, I point them to www.dcjackrepair.net a cheap simple solution, no fix no charge!