Unsolved
This post is more than 5 years old
9 Posts
0
1401
Inspiron 5559 touchpad stops working after sleeping
Hello,
My Laptop, an Inspiron 5559 64 bit, running Windows 10, Version 1703, Build 15063.447.
The only recent change, OS was upgraded to Windows 10 Creator several weeks ago. Overall there are no issues, as a matter of fact, I am using the Laptop composing my question.
However, after a period of inactivity, the Touchpad stops responding, frozen, in my estimating it goes to sleep and does not wake up. My trouble shooting efforts include, downloading and updating driver, to no avail. The only way to get back touchpad is to reboot.
Please note, touch screen services remain operational and responsive.
Any guidance troubleshooting the issue will be greatly appreciated.
Dell-Vijay A
130 Posts
0
July 2nd, 2017 07:00
Hi ecr1014,
Any damages noticed?
Does external mouse works fine?
Run the diagnostics by pressing F12 during startup and let me know if touchpad responds in that screen?
Update the Touchpad driver and also update the BIOS.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.