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Inspiron 6000 Not Charging, but running on AC Power.
I'm going to try and be as specific as possible, and hope that whoever responds to this takes the time to read it carefully. A few weeks ago I plugged the AC Adapter into my Inspiron 6000 while my computer was already on and the computer gave me a message (from Quickset) that said something like this, "Your AC Adapter is not a Dell 65 Watt AC adapter, and therefore your computer will run slowly and your battery will not charge." Since then, my computer has been running on AC Power, but it has not been charging the battery. When I do a BIOS check, it says that the AC Power Adapter device is 'Unknown'. This is the same power adapter I received with my Dell and it has been working just wonderfully until now. Another fact to take into consideration is that I did a fresh install of Windows XP before this problem took place. The fresh install was the type where I deleted the partition and set up a new one. Also, the AC Adapter has its own LED light which is ON. I reseated the battery, I flashed the BIOS, I tried the AC adapter with no battery and it worked fine, and now, it will run on AC power, but will not charge the batter. Of course, my warranty is expired, and I'm out of luck, unless someone out there has a kind heart and the knowledge to save me from this micro disaster. Thanks for reading. I've noticed lots of power issues on this forum and lots of responses that have to do with the motherboard or whatever. It seems that most people have power problems after having the computer for about a year. I have not yet seen a problem that was exactly like mine, where they were getting a message that the AC adapter will no longer power the computer because it's not a Dell Adapter (even though it IS) -Josh
lukestardust
8 Posts
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April 26th, 2007 19:00
Thanks for posting. Hopefully we can band together and get a response from Dell regarding this.
I'm currently facing the same end user experience.
* Dell Inspiron 6000
* 15 Months into Purchase
* Warranty is expired
* My notebook only functions as a desktop because of AC Power issues
* Dell, or a user in the community, doesn't have a response to my post
I didn't receive the cryptic message you did regarding the different power supply, but my battery will not charge (but has a charge), and my computer dies if you try to run it off anything but AC.
Dell. PLEASE ADVISE.
lukestardust
8 Posts
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April 26th, 2007 20:00
A dell moderator was kind enough to send me the information about the battery recall, put perhaps not kind enough to read my original post that explained that I'd taken this step, and my ID isn't on the recall website.
Josh,
What is your battery id? (go to http://www.dellbatteryprogram.com/ to find this if you haven't already taken this step)
I'm running on 0F5135. Not on the list but perhaps should be....
Thanks,
Luke
somecolour
17 Posts
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April 26th, 2007 20:00
I would actually like to see how many people are having a similar issue. If you are out there and this sounds like your problem, just simply respond with a quick message to let us know. Maybe Dell is unaware of this issue, and I feel that it is my right and my responsibility as a customer to let them know. If they already know, then action should be taken. Thanks again. I surely do apologize for my TOS violation. Now can this problem get the proper attention it deserves?
-josh
somecolour
17 Posts
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April 26th, 2007 20:00
lukestardust
8 Posts
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April 26th, 2007 20:00
I had the same thought. I wrote a post about battery failure/motherboard failure and the dell moderator responded to me with that.
Maybe it was FYI, maybe it was something else.
The two ways I see this action:
*The battery problem is perhaps larger than just the overheating issue and perhaps more toward, battery failure & overheating.
*The dell moderator thought they could bail me out of the above issue if by chance my battery was involved in the recall.
It's a tough one. Either way, it seems like they are open to hearing if other batteries are failing. Both of ours are the same battery and we are both having power problems. Is it the battery or something else? I vote battery.
The Royal We
brenoelvio
2 Posts
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April 27th, 2007 12:00
somecolour
17 Posts
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April 27th, 2007 15:00
brenoelvio
2 Posts
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April 27th, 2007 15:00
sarahnkids
2 Posts
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April 28th, 2007 03:00
somecolour
17 Posts
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April 28th, 2007 16:00
ejn63
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April 29th, 2007 13:00
mgargiullo
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April 30th, 2007 16:00
somecolour
17 Posts
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April 30th, 2007 16:00
lukestardust
8 Posts
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April 30th, 2007 19:00
This to me may seem a simpler business decision because I don't work for Dell.
Simply put, I'm dissapointed by this action and unless someone there steps up to replace this, in the market for a new laptop.
One unsatisfied customer will tell 10 people.
My blog about this has already told 38.
Message Edited by lukestardust on 05-03-2007 05:37 PM
sarahnkids
2 Posts
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May 2nd, 2007 01:00