Inspiron n5010 Bluetooth won't work.

Question

I have an Inspiron n5010 that I bought about two years ago that has recently began developing problems.  I reinstalled the OS, Windows 7, 64 bit lately, and ever since I've been having trouble with the Bluetooth.  The computer can't find any Bluetooth devices, specifically I'm attempting to connect a Bluetooth mouse.  I'ved tested the mouse with another computer and it works fine there, but my Inspiron won't detect it.  I attempted to download and install the newest driver from Dell's website, but when installing it it simply says 'activate bluetooth using wireless switch' and will not go on past that. I'm not sure what further infromation I need to provide, but I'll gladly give anything if you can help me with this problem.

Dell-Rajesh R · Answer

Hi Geremy17,For windows 7, follow below steps to uninstall and reinstall Bluetooth drivers: Click on the Start button and then choose Control Panel. Click on the System and Security link. In the System and Security window, click on the Device Manager link located under the System heading. In the 'Device Manager' window, click the plus sign next to 'Bluetooth' to expand it. Under 'Bluetooth', right click the Bluetooth device and click 'Uninstall'. Check the box 'Delete driver software for this device', click ok and follow the on-screen instructions to uninstall the Bluetooth driver.Restart the computer and try installing the Bluetooth drivers. Refer the following link which has steps to resolve the issue:http://dell.to/10JmJhLAwaiting your response!

Geremy17 · Answer

Looking in the Device Manager, there is no heading labled "Bluetooth" even when I check "Show Hidden Devices" under "View". I'm certain the heading was there before I reinstalled the OS, but it does not seem to be there now. In addition, the link you say to refer to yields the following error.

"We have encountered a problem while processing the page you requested. If you experience any technical problems with your shopping experience at dell.com, please contact one of our trained sales representatives at 1-800-WWW-DELL to quickly complete your transaction. If you continue to have problems, click on the [+]Feedback link in the footer of any Dell.com web page."

Dell-Rajesh R · Answer

Hi Geremy17,

To assist you further, kindly private message the service tag so that I can take the case forward.

To send me a Private Message, click my User name, and then click Start Conversation.

Awaiting your response!

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Inspiron n5010 Bluetooth won't work.

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