Unsolved
This post is more than 5 years old
1 Message
0
3097
Inspiron pointer freezes
Two months ago I bought a Dell Inspiron 15 5000 series with Windows 10. The mouse pointer freezes whenever i click on something; it's fine while i am typing. it's so frustrating! i would return the computer if i could. The system is like new.
I ran the System Scans under Dell Help & Support. I ran the basic test and then the extended test.
Overall Test Result: Passed. I saved the test log.
Next, I looked under Advanced Troubleshooting, System Fixes, Touchpad, and I chose "The mouse cursor does not move when using the touchpad." I clicked "Fix It". The touchpad worked fine in the two tests.
Last, I tried to upgrade the touchpad driver, but Windows says I have the latest driver installed.
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
October 18th, 2016 08:00
Hi,
Thank you for writing to us!
We would suggest you to perform a system restore.We would also suggest you to check if the issue happens in " safe mode".Also check if the issue occurs in BIOS.
We would also suggest you to download the latest drivers on to the system un-install the current drives ,restart the system and install latest drivers .
Kindly private message the service tag and email address.
Thanks
Robin
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
October 20th, 2016 08:00
Hi,
We are waiting to hear from you.Kindly do let us know if the issues has been resolved.
Thanks
Robin