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November 1st, 2005 00:00

Insprion 9300 Microsoft Comfort Curve Keyboard 2000 boot up problems

Problem Description:
My system will not boot past the initial BIOS boot up screen when the USB keyboard (Microsoft comfort curve keyboard 2000) is plugged in. This keyboard will work fine if I keep it unplugged until windows loads up. (This would be quite an inconvenience to me to have to keep unplugging and plugging in)

Troubleshooting that I have already performed:

1. Tried 2 other USB keyboards with my laptop (Inspiron 9300). They worked perfectly as expected.

2. Upgraded the BIOS from A04 to A05. Loaded default values in BIOS. Problem still persists.

3. Tried the keyboard in question with another Inspiron my business owns. The laptop (Inspiron 8600) booted perfectly. I was even able to maneuver within the BIOS screen with the USB keyboard.


Conclusions:

I believe this problem to be a BIOS related one. I am hoping that by posting here I can either get help or feedback in solving this issue. Since I believe this to be a BIOS issue, I hope DELL will see this thread and make adjustments to their BIOS.


Anyone else experiencing anything similar to this?

11 Posts

December 2nd, 2005 23:00

We have the same exact problem with 9300's and Microsoft Natural 4000 keyboards. Other than plugging it in after boot, we have not found a workaround.

Hey Dell, any fix planned?

December 6th, 2005 02:00

Dell please see this issue to be resolved in the next BIOS revision. It is quite annoying to unplug/plugin the keyboard everytime!

April 5th, 2006 21:00

DELL Moderator:

Please note this same thread as well and pass this information on to whoever handles these issues and creates updates to the BIOS.


http://forums.us.dell.com/supportforums/board/message?board.id=insp_input&message.id=29474#M29474


PLEASE!!!

Message Edited by barakaspeed on 04-05-2006 05:12 PM

1 Message

February 5th, 2007 00:00

I also have this problem. I have the MS Comfort Curve Keyboard 2000 and bios revision A05. Inspiron 9300 It only appears to lock the bios at 95% on a cold boot. If you power if off and try it again it will boot normally. It only locks up the system when it is off for a while and when I have the MS keyboard plugged in. I am using the USB ports on the left hand side of the laptop. This is an annoying problem. Dell please fix this problem!
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