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9949
January 11th, 2015 06:00
Issue with installation of audio driver (external)
I'm running windows 8.1 64-bit on an XPS 15 9530 and am trying to install an audio driver.
So i have a .exe file which installs a driver for an external audio device, but it does not install it.It should install and register a .dll file in the system32 folder but after installation the .dll doesn't show up in the system32 folder. I tried it on a different laptop (windows 8.1 64-bit as well) and there it does work. So it must be a laptop issue.
I also tried running as administrator, starting windows in safe mode and to manually add the .dll and register it with the regsvr32 command but no succes. Any suggestions or fixes?
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Jim Coates
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January 13th, 2015 06:00
I would think think that you could use Windows System Restore (type system restore into the Windows search box) to undo the driver installation attempt and the update, by picking a restore point before that time.
I don't know about your device but the usb devices that I have used generally want the device to be connected before installing the manufacturer supplied driver. For example SoundBlaster installers want to "see" the device before installing the Creative proprietary software that is bundled with the driver.
TFaber
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January 13th, 2015 05:00
Thanks for your response. I´m trying to connect a DDJ SX2 (pioneer DJ device), which has a built in sound card.
I will post the same question in the windows section as i´m pretty sure it´s a Dell/Windows thing that´s blocking the installation. Although a friend of mine has a toshiba with windows 8.1 64-bit and it did work on there. So it could be a Dell issue.
Maybe you could answer a different question regarding the issue. As I connected the device before the correct driver was installed (because I thought installation was successful), windows searched for a compatible driver itself. It did find a `compatible´ driver (standard usb), so maybe it uses this as the go-to driver and therefore does not use the manually added driver (with regsvr32 etc.). How can I remove the history of this action, so it´s like I just connected the device for the first time?
Jim Coates
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13.6K Posts
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January 13th, 2015 05:00
I don't know the answer to that. If you think there is an issue with your Windows that is preventing the installation try posting on the Windows section of this forum.
What is the device you are trying to use?