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November 19th, 2014 09:00
Issue with replacing Studio 1737 motherboard, system hangs/locks up
Hi all,
I'm having a frustrating problem with my Dell Studio 1737.
The RAM clips on my motherboard have been broken for a while, and one of the RAM modules keeps popping out of place, effectively reducing my RAM by half.
A new motherboard was delivered yesterday, and I replaced it, I thought successfully. Once I restarted the system last night with the new motherboard, everything worked fine. I shut down the system last night.
This morning, when I booted up, the system made it to the Windows login screen, but the keyboard was inputting VERY slowly. Like one key would enter about every 7-10 seconds or so. Finally, I was able to log in to Windows, but immediately upon logging in, the mouse wouldn't move, and I couldn't use any keyboard shortcuts.
I tried rebooting, and no effect. I shut the system down and made sure all the connections were in place securely. I even took out the heat sink and made sure the processor was seated properly.
I rebooted again, and it worked perfectly, no lag, no freezing. So at lunch, I shut down the system, and just now I booted up again, but it's having the same problem, freezing, lagging, no input, etc.
Does this sound like something that's fixable? It seems that whenever I reboot the second time, the system freezes, but when I remove the processor and reseat it, and do the same with the RAM, it gives me one successful boot.
Should I update my BIOS or something or should I just replace with the old motherboard. I thought switching the motherboard was fine, and did it succesfully on my old Studio 1747.


ejn63
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November 19th, 2014 09:00
Did you replace the thermal pad that sits between the CPU (and GPU) and heatsink? If not, the heatsink likely isn't making contact with the heat slug - - which will lead to rapid overheating and system slowdown.
EcceBen
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November 19th, 2014 11:00
Hey,
Yeah, I had some thermal paste shipped with the new motherboard as well, and cleaned off the heat sink, and applied paste to the CPU and GPU.
It's just odd because it runs fine during the first reboot after re-seating the processor, I've had it running for 6 hours with no problem. But when I shut down, then boot back up on the second boot, it lags and then freezes after logging in, even in safe mode.
Then, when I shut down, and open it up, reseat the processor, it's fine.
Just very odd.
ejn63
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November 19th, 2014 16:00
Run an extended hard drive diagnostic (F12 at powerup) - if the hard drive is clean, it sounds like the replacement mainboard may have a bad cold solder joint somewhere - see if the seller will exchange it for another one.