Thank you for writing to us. I would ask you to provide us with some more information.
*Were any recent (software/hardware) changes made to the system.
*Have you tried to use a different keyboard & mouse to see if the same issue is seen.
*After you login to the system are you able to use the keyboard & mouse.
Also do reply to this post along with the service tag of the system and the os installed on the machine via private message so that I can check the system details to assist you further.
DELL-Jennifer K
4 Apprentice
•
1.2K Posts
0
November 24th, 2015 20:00
Hi,
Thank you for writing to us. I would ask you to provide us with some more information.
*Were any recent (software/hardware) changes made to the system.
*Have you tried to use a different keyboard & mouse to see if the same issue is seen.
*After you login to the system are you able to use the keyboard & mouse.
Also do reply to this post along with the service tag of the system and the os installed on the machine via private message so that I can check the system details to assist you further.
Regards,